Question about Dell 3100cn Laser Printer

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Paper won't pick up from the paper tray. I keep getting a load error message or paper tray message no matter how I load the paper. I get the codes "A4" and "024-964" Thanks

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Check your printer for paper size and type settings. Ensure they are set to letter and plain1. Also check the program you are printing from (Word, wordperfect, etc) and ensure the paper size is correct there as well.

Posted on Feb 27, 2009

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Error Code: 241.10
Page was not properly picked from tray 1

Possible Causes
-------------------------
Failure to feed possible causes include:
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• Overfilling of tray past the fill line.

Solutions
---------------
1. Fan media.
2. Turn media over.
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Hi,

I recommend you to follow the instructions given in HP web-site only to ensure the proper functionality of your product.

Please Click Here and follow the instructions to check the functionality.

If problem still persists Click here and follow the instructions to clean paper rollers using Cleaning kit.

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