Question about Dell 3100cn Laser Printer

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Paper won't pick up from the paper tray. I keep getting a load error message or paper tray message no matter how I load the paper. I get the codes "A4" and "024-964" Thanks

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Check your printer for paper size and type settings. Ensure they are set to letter and plain1. Also check the program you are printing from (Word, wordperfect, etc) and ensure the paper size is correct there as well.

Posted on Feb 27, 2009

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Posted on Jan 02, 2017

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HP Pro 8500 printer will not feed paper keep getting "load paper" error even though paper in tray; found small white "gear" in tray.


If the gear is broken, you most likely need to replace the pick up roller which is extremely hard or almost impossible. You may try to see if the error is really with the broken gear, or you if you just have a dusty roller that picks up paper by checking if the rollers is actually spinning when it is trying to pick up the paper.
To see what the issue is with gear or roller, try the following:
1. Remove the output paper tray and paper from the loading tray.
2. Send a copy job or print job through.
3. have a flashlight to shine light on the pick up roller and se if it spins. Try touching with your hand to be sure.
4. If the roller spins, put some alcohol on a cloth or paper towel and clean the rubber rollers.
5. Wait a few minutes, load paper and try sending copy job again.
If the roller is not spinning, then you have a problem with gears for sure.
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1 Answer

Printer i making a weird clicking sound. It won't print. It has error light On. Status: load tray 1 / Plain letter Toner level is 80%


check if there is a paper at tray 1. if so, may be the printer is unable to pick up paper due pick-up roller problem. try to remove the tray and look in the middle, there should be a rubber like roller. if its too glossy it cant pick the paper.

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1 Answer

241.10 paper jam- couldn't find any paper jam. How do I clear the message?


Error Code: 241.10
Page was not properly picked from tray 1

Possible Causes
-------------------------
Failure to feed possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past the fill line.

Solutions
---------------
1. Fan media.
2. Turn media over.
3. Reduce amount of media loaded in tray 1
4. Replace pick tires.

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you have to program the paper size anytime you change the size of paper you use in a lot of panasonic machines. This is done through the
function" feature... go intofunction... general settings...scroll down to key operator mode...the code will be "00000000" (8- 0's) and it will be in one of the first screens up

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Error message request to load paper when paper is loaded. Appears that it doesn't detect paper or can't pick it up.


Hi,

I recommend you to follow the instructions given in HP web-site only to ensure the proper functionality of your product.

Please Click Here and follow the instructions to check the functionality.

If problem still persists Click here and follow the instructions to clean paper rollers using Cleaning kit.

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If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If you don't find anything you may need to disassemble the printer to find it.

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Cassette error


On the control panel for the printer, there's a Feed Switch button that's easily touched by accident. Ensure the Feed Switch is set to the paper source you're using (e.g. either the back or front). The graphic of the printer next to the Feed Switch button will light up to indicate the paper tray it's attempting to use.

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Load paper.If there is paper in the tray,there is a problem with the paper pick up.Try to use the Manual feed try.

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