I have downloaded and installed the driver for a Mac. The printer prints one page with a line of gibberish across the top then a bunch of blank pages. It is a printer on a network, which I can access just fine except the printer won't work. The print preview shows the page properly. It just won't print.
If your copier / printer does not have postscript 3 option installed, it will not print from MAC. Print a configuration page: "User tools", "Printer features" "list print" (or similar), "configuration page". Check under the heading of "printer languages"......you'll see stuff like "PCL 5c", "PCL 6", "RPCS", etc. If no "postscript 3", it is not compatible with your MAC, and you don't want to know how much that option is for your machine! Ridiculous!
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Your driver on your computer is bad, power off the printer, (your printer will not stop printing the gibberish). Download the driver through your control panel. Once you go through the steps to set up the new driver, it'll print out a test print. *It'll ask you if you want the new driver as your default printer, say yes. I would delete the bad driver after you set up the new driver.
Print test page from the printer. This prints fine? Then anytime a printer prints gibberish versus what you were trying to print from the computer means you should try one of two things. Download the most recent drivers from the products support site, install these. Be sure to uninstall the old drivers first. Another item that can cause gibberish print is a bad cable. Swapping out with a known good could solve the whole problem.
Print test page from the printer. This does not print fine? Then you are looking at something wrong with the printer. The cable and drivers would not be the cause because the only piece of equipment involved at this point is the printer. First step I would try in solving this. Download and update the firmware from the support site. If this does not work, then you may have a defunct printer. If you are under warranty, contact Dell tech support.
Send a print from your PC or print out the Counter list from User tools/counter button.
Try printing one colour at a time - Black, Cyan, Yellow or Magenta.
If when printing, there is no line across the pages, so you need to clean the optics mirrors and exposure glass.
If the line appears in both 1 and 2 mentioned above, you have the fuser roller or drum damaged.
If the line appears in all colour prints, check the fuser or transfer belt.
If it happens only with one particular colour, check that drum unit.
Ok so the fact that it is printing gibberish means that either A you have not installed the hp software or B the software is not being recognized or is corrupt.
If you have not installed the software that came with it you have to do that so the proper drivers are installed.
If you have the software installed then go to your start menu and then the control panel. Go to printers and faxes and delete the F380 from the list. If there is more than one then delete them all. Then click on the add a printer button on the left. Go through the prompts to add the printer to the list and then close out and try to print again.
If that still does not solve the issue go into the hp folder in the start menu or hard drive and do the hp uninstaller and download the most recent drivers from www.hp.com - on the left side you will see a grey menu that says software and driver downloads click on it and type your product. Then click your OS and download and install the applicable file.
I presume you have some sort of Win OS, if if you don't the First thing is to go to Start, select printers, select the printer in question, rt click on your printer, select properties, you will see "print test page", click see what the result is. If it won't print or is garbage, your driver is moast likely corrupt. Uninstall the drivers, (if it is USB connected - unplug the USB connection) for your printer. Shut-down your PC. Restart then Re-install the most current version of your printer driver that you can download. That should fix it. HTH.BOL.