Question about Kenmore 57029 Side by Side Refrigerator

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Ice cream going soft

Everything in my freezer is forzen solid except the ice cream. What is goin on? Hlep.

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What is happening is that ice cream has a lower freezing point that water. Perhaps 5-10 degrees for ice cream. Now, the problem with the freezer is 1 of 3 things. 1. Make sure the air vent coming into the freezer is not blocked. 2. Check the thermostat setting and make sure it is on the coldest setting. You can always bring it back up when you get it colder. The thermostat may be going bad. 3. The freezer may be going bad (compressor or other componnets). If it is older than 12-15 years, then you may be better served getting a new one. This may mark the beginning of the end. Check these and let me know how you do.

Posted on Feb 25, 2009

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2 Answers

Ice cream does not seem to freeze it is always very soft. Everything else freezes O.K.


hi icecream generaly depends on the mixture & consistency need more clarity....

All fresh ice cream is somewhat soft, but should not be liquid. It will never be hard like it is in store. Let it churn until it is the consistency of soft ice cream, and then let it harden a bit in the freezer to get to the consistency you want. It's possible you actually let it churn too long and it started melting again.

Another method I used is to just put the ingrediants in the bowl, put in the freezer, and then take it out of the freezer and churn it myself, moving a butter knife around the edges to get all the frozen parts out, then a fork to mash it up. The ice cream takes less time to freeze and is generally harder

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Is the ice cream in the door, it will not freeze solid in the door. If not its possible that you caught it when the unit was in defrost, sometimes the ice cream and ice cubes will soften/melt a little when the unit is defrosting.

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This is an easy one!!
Ice cream needs to be around -5 degrees to +5 degrees to stay frozen (or hard) if the freezer is at like 15 degrees the ice cream will be soft but the rest of the things like meat and ice cubes will be rock solid because anything lower than 32 degrees is freezing for those things.So you might wanna check to see if the fan motor is working and also make sure the condensor coil is free of debris.

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to harden ice cream. If the ice cream was satisfactory before the repair and the stat is set to max. it is possible you have an over charger refrigeration circuit.

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1 Answer

My ice cream won't stay frozen in my freezer.


Hi: Meat and other frozen foods will be rock solid at 32degrees. Ice cream will be soft it needs 0degrees to be hard. It sounds like your freezer is above 0 degrees. You tried the adjustments. Make sure the coils on the bottom are clean. They will warm a ref if they are dirty. A coil brush from the hardware store or a air compressor (plan on dusting the house when done. Just vaccuuming the front isn't enough. That's an older model but one of the controls affects both the freezer and fresh food. When it's running turn one down; if it turns off the compressor it affects both. The other control is just an air balance, to direct how much air gets to each compartment. I hope this helps, Jeff

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Your sensor is packed in ice and giving false reading (always frozen)

You NEED to defrost. Will take 2hr

Turn off or Pull plug on freezer
Take everything out and put in cooler, brown bags, large bin or boxes to stay cold
Defrost by setting large pail of boiling water in each side bottom of freezer and closing door(s) for 1/2hr
Open freezer, empty pails in sink and use pails to hold large chunks of ice from freezer that will come out easily
Toss out ice chunks
Check sensor to be sure it is no longer packed in ice
Wipe down interior dry
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1 Answer

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there are vent openings in the back of the freezer you should not block that ..it will cause the temp to go up

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