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I need a new ac adapter and I sent an email to email@example.com which is the customer service for the company that makes the PDV-709 dvd player. They responded within 1 day and gave me the instructions as to how to order one from them and the price ($20) etc. They require a money order sent to the address below. Lenoxx Customer Service Lenoxx Electronics 35 Brunswick Ave Edison, NJ 08817