We have a Phaser 6360 that is networked and recently came up with a "laser failure" and error code 07 and error code 11. I went to XEROX support site, but all it said to do was turn it off, wait 30 seconds and turn it back on, which I have done several times already. Any suggestions?
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Re: Phaser 6360 laser failure code 07
Yeah I had a look at the website there too, try powering down again and plugging it out for a longer period of time. You need to get the whole machine to reset and loose all saved info in the bios. Also cleaning it out of all loose toner on any contacts might help!
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You may have to replace the laser unit. Code 10 is a warmup failure. You need to reseat the connector to the ROS Harness first. If the issue persists, replace the laser unit. Issue persists, check continuity between pins J15 and J151. If there is continuity, replace the Engine Control Board, if not, replace the ROS Harness
The lid lifts a lever on the right side of the printer that moves a set of gears that releases the imaging unit. If the lever is broken or disconnected, it will not release. You may have to remove the right side panel to resolve it. You have to release the top, by removing 4 screws, and then the panel will release.
The most likely cause here is the laser unit, check all connections to the laser unit and cycle the power (turn the machine off and on) if error continues replace the laser unit. You can buy a replacement for $350 new or $225 refurb. Part# 062K17233. Installation isn't very simple, so if you aren't a technician you may want to bring it to one. Good luck
Contact Xerox -- the laser is used to put electrostatic charges onto a drum. Then, the toner ink sticks to the charged spots on the drum, and then the paper is pushed against the drum,
and then the fuser melts the ink into the paper.
So, no laser means nothing gets printed.
Repair or replace the printer -- whicheve is cheaper.