Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

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Suction through hose but not base

I have a dyson dc07 and I cant seem to get any suction from the bottom. All my suction is going to the hose. I cleaned all filters and checked all possible blockages. Any ideas

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  • Anonymous Feb 26, 2009

    I have the same problem with my dyson dc07, did all what needed to do and problem not solved.

  • Anonymous Mar 01, 2009

    My Dyson has suction through the hose but not the base. Went through every part to check for blockages but found nothing. Cleaned all hairs off the beater bar but base still does not pick up.

  • jjbear Mar 02, 2009

    This is a similar problem for me. I have tried playing with the carpet/bare floors switch. It seems fine through the hose and the cyclone in the cansiter is present, but I can't get the vacuum to pick up on my area rug.

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Mine did the same when new, i checked all as above then i noticed that i could twist the round peice that will unplug) (right behind the carpet-bare floor knob) and then i got suction at the base to be able to vacuum the floors, then i notice that there was a peice of plastic broken off that actually pushed a black latch down when either pushing the handle all the way up or down this lets the round piece i'm talking about swap over from base suction to handle suction! hope this helps and everyone can understand what i'm talking about! you have to look close to see where the 2" by 2" piece of plastic is missing!

Posted on Mar 03, 2009

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Hi Colleen,

Due to your DC07's very powerful suction, it's normal to experience a certain amount of resistance when using the hose. But if the hose seems to be pulling back excessively, this indicates you may have a blockage somewhere in the hose, wand or accessories. To check for this, please follow the steps shown in our online Support guide:
http://www.dyson.co.uk/support/dc07/dc07-standard/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

I hope this information is useful. If you would like some further advice from our experts, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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www.dyson.com

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1 Answer

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Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To test this, please remove the wand from the machine and switch on, testing the suction from the top of the wand handle. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its strong from the hose itself, the wand is blocked and you will need to clear this.

If there is poor suction from the hose, you can remove this by unclipping it from the base of the machine and can then remove any blockages. It is also worth checking the hose for any splits or holes.

If you need any further help or advice, please visit our website at www.dyson.com and check out our support section.

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Hi its Darran at Dyson.

You would need to release the wand/hose assembly from the machine then slide the hose right to the bottom of the wand and press the release catch to disconnect from the wand. Then at the base of the hose you shoudl be able to un-clip the hose to remove it completely from the machine.

Full details on how to check your amchine for blockages, can be found in the Support section on our website at www.dyson.com.

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Check brush roller is spinning when vacuuming.
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http://dysonmanuals.llc.nu/

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Just resolved the same problem...couldn't find a blockage anywhere, but pulled handle out of hose and extended hose as far as possible upward. Aha! There was blockage in the hose at the very bottom where the flexible hose meets the rigid part.. There is a lever which releases the entry to the bottom of the hose. A pencil, lots of coins, a crumpled receipt and general dirt were stuck. Easy to clean and now it works like new again.

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