Question about Ricoh Aficio GX3000 All-In-One Printer
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Posted on Jan 02, 2017
SOURCE: Paper Jam 2
Most probably you took a paper sensor out of position when removing the first jams. In your unit, the paper sensors are connected to the main board or power supply board. If the equipment is under warranty, any authorized service center will gladly replace it for free.
Posted on Oct 04, 2007
Found solution myself.. The paper sensor arm with flag and sensor was missing from the exit side located on the fuser assembly.. Customer apparently broke off prior to calling for us to repair. Solution-replaced fuser assembly clean and tested works great
Posted on Feb 07, 2008
Paper jam 2 error code is saying the jam is in the fuser area of the machine.
You need to remove the toner cartridge, and since you said you've taken the whole thing apart, maybe try a flashlight and look for a LITTLE piece of paper that may have torn off that remains stuck around that fuser area (the fuser is the thing behind the toner that gets hot-- so be careful -- but look in the corners and anywhere a small piece of paper could have torn and got stuck.
If you're absolutely sure that there is nothing stuck, I'd try to do a hard-reset: Turn off the machine, unplug the power cord and the cable that goes to your computer (if it's hooked up to one. And if it is hooked up to a computer, power down the computer as well.) Wait a minute or two, plug the computer back in, plug the power cord and cable from the printer back in, then turn on the printer and the computer and let them both go through their various start-ups.
If none of that works, let us know.. but from what I know and the docs I have access to, it should work... (fingers crossed!)
Posted on Feb 22, 2008
SOURCE: Mysterious paper jam or misfeed
You can take it to BestBuy for service, as they are an authorized service provider for HP, but you can expect to pay for a repair.
-Remove rear access door and thoroughly inspect for ANY tiny pieces of paper. The smallest ones can be a HUGE problem.
-Remove ink cartridges and printheads. Close doors. Disconnect power. Wait 30 seconds. Reconnect power WHILE holding #,6 on the keypad. This will perform a thorough reset of the unit.
A costly potential fix is new ink cartridges. Even though cartridges print fine, they CAN cause something like this but unfortunately it is more likely a waste of money than a fix.
If you are unable to find your receipts and the above did not work for you, the only other thing you can really do is call technical support and escalate the case. Insist to speak to a supervisor, then a supervisor's supervisor.
Posted on Jul 15, 2008
Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
Posted on Jan 30, 2009
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