Question about Philips FunCam DMVC300K/00 Digital Camera

1 Answer

Trying to install philips funcam and the install wizard says there was a problem installing. i have windows xp

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  • 9 more comments 
  • jennyjoy Feb 25, 2009

    that is the thing rob we lost the disk and since then the puter has had to be fixed which wiped out all extras. so i downloaded the disk and installed the driver then connected the cam and still nothing

  • jennyjoy Feb 25, 2009

    i think so it isnt my puter it is a friends. she has had to have her puter redone like three times. it is a real pain in the back end. how do i check if it has all the updates and service packs?

  • jennyjoy Feb 25, 2009

    she has xp and i tried it both ways with it unplugged and plugged in. the driver i downloaded did install but the computer is not detecting the camera. and when i go into the control panel and into system next to where it shows the cam it has a yellow question mark

  • jennyjoy Feb 26, 2009

    hey rob can we do a remote assistance? for some reason this is the only window that is coming up to keep in contact with you. i went to the website to download the driver and it wont let me something about a download mirror

  • jennyjoy Feb 26, 2009

    well i have the right driver but when i went to install it , it gave me the choice to modify, repair or remove so i picked repair and it said there was an error i should have written it down but i thought i lost you. so i uninstalled the driver and i am going to try it again. rob i cant really afford to pay for any advice and i know nothing is free in this world but i need help. i am going to make some food right now but in a minute i will try to reinstall the driver.

  • jennyjoy Feb 26, 2009

    ok rob i reinstalled the driver and now the computer recognizes it. no more yellow question mark but i need a program for it cuz when i go to the start and programs and philips funcam it only gives me the option to uninstall. you did it for me. i just need to be able to get the pics off of it and onto the puter. thank ;you

  • jennyjoy Feb 26, 2009

    rob when i opened my computer it didnt show the cam it just had the same ones as before.

  • jennyjoy Feb 26, 2009

    hi rob, i wiggled both ends and nothing happens and not only that the cable is attached to the base which the cam plugs into. so if i have to replace the cable i may as well get a whole new camera.

  • jennyjoy Feb 27, 2009

    rob sorry i took so long getting back to you. it is almost five thirty in the morning. i will check out the base when it gets daylight out i dont want to wake my friend or her son. you are go great rob for helping me out like this

  • jennyjoy Mar 05, 2009

    well rob i have been busy painting kitchen cabinets for an elderly woman friend but you know this camera is more a pain in the back end. i need to go to finish the cabinets today ill be back in the afternoon it is now 8 something in the morning.

  • jennyjoy Mar 05, 2009

    well rob i have been busy painting kitchen cabinets for an elderly woman friend but you know this camera is more a pain in the back end. i need to go to finish the cabinets today ill be back in the afternoon it is now 8 something in the morning.

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  • 423 Answers

Hi and welcome to FixYa.

Take the disk out and restart the computer. Put the disk back in and it should try to install again. If not, let me know.

Rob

Posted on Feb 25, 2009

  • 10 more comments 
  • Rob
    Rob Feb 25, 2009

    Okie dokie. Hmmm.



    Since you had the pc fixed is it up to date with all the updates and service packs? Let me know. I'll stay with you until we get this worked out.





  • Rob
    Rob Feb 25, 2009

    Hi Jenny,



    I need to know what version of Windows you're using.

    Also, I'm just curious, are you making sure that the camera is off before you plug it in?



    Rob

  • Rob
    Rob Feb 25, 2009

    Ok, try this. Uninstall the driver. Restart the computer.

    Now, without the driver, plug in the camera and turn the camera on. Find out if you can see the camera in My Computer.

    (I'm try to find out if you have the correct driver, and if in fact needs a driver). XP has many drivers and it might do the job by itself. Let me know, and I'll go check on the software for you.



    Rob

  • Rob
    Rob Feb 26, 2009

    I also need to know what version of driver you downloaded. I see a download for version 2.52.5.0 here:

    http://www.soft32.com/download_180344.ht...



    Rob

  • Rob
    Rob Feb 26, 2009

    Ok, do this and let me know how it goes.



    Go here:

    http://www.p4c.philips.com/cgi-bin/dcbin...



    and download the driver to the desktop.



    Make sure your driver and software stuff you put on before has been uninstalled.

    Restart your computer.

    Got to the desktop and unzip the software you downloaded from the link above (it's from the philips website).

    Once it has been unzipped, install the new software and let me know in a comment.



    Rob

  • Rob
    Rob Feb 26, 2009

    Hi Jenny, we don't work by remote assistance here. Unless you want to pay for a chat. If you go with chat assistance, then you will work with someone else. If you don't mind that, and you don't mind paying for it, then that may be the way to go for you.



    In my last post prior to this one, I left you the website for philips. It is the manufacturers website so there is no mirror. It's easy, just click on the blue download button, and choose to save the file. Make sure you save it to a place you can find it easy...like the desktop. Let me know in a comment.



    Rob



  • Rob
    Rob Feb 26, 2009

    Don't worry Jen, you won't lose me here. We'll keep working at it until we figure it out. You are not going to get charged for posting in the free section like this. Enjoy your dinner and get back to me when you can.

    Also, If you get that choice of either modify, repair, or remove again, choose remove. Then restart your computer and install it again.



    Rob

  • Rob
    Rob Feb 26, 2009

    Good Morning Jen,

    Glad we got that driver fixed. As for the software, you can check around on the Philips site for that, but here is how to access your pictures without it.

    Do this: (always make sure your camera is off before you do this.)



    Plug the camera into the computer. Turn the camera on.

    Go to my computer. You should see the camera listed as a removeable drive. Double click on it and you should see a folder (not sure what it will be called, and you may have to drill down a folder or two). Double click on that and you will see your pics. From there, you can copy and paste as you want, or you can delete them or whatever.



    Let me know how it goes. If this fixed you, I'm happy we got you up and going. If you wouldn't mind, I would appreciate it if you would re-rate my help as a fixya. Thanks again, and have fun with your camera!



    Rob

  • Rob
    Rob Feb 26, 2009

    Geez. Ok. Let's see. We know the camera works. We know the computer has the right drivers. Try this:

    Let's see if it's not a problem with the cable. Make sure your My Computer is open and wiggle the cable around at the camera (but don't pull it out). Then wiggle the cable around at the computer...again, don't pull it out. Check and see if you have any change in your drives.

    Then, try a new cable. See if that works and let me know.



    Rob

  • Rob
    Rob Feb 26, 2009

    Ooops, "try a new cable", how dumb of me. Sorry.



    Don't give up yet Jen. How old is the camera? If it's old, and it was banged around some, the connection inside the base might be bad. If so, you would have to get into it and look to see if the wire has come loose, or maybe just barely hanging on.

    Are there any screws you can see? If you won't mind being my eyes, I can try an "see" what's going on in there.



    Rob

  • Rob
    Rob Feb 27, 2009

    Well, I'm not so great yet. LOL, wait until we fix it.

  • Rob
    Rob Mar 05, 2009

    Are you still with me Jen?

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