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According to the user manual the password is set thru your phone service provider. I was able to reset mine through Verizon's (my phone carrier) website. Here is an excerpt from the user manual:
This telephone does not have a built-in answering system. This telephone supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply).
To use the voicemail:
To retrieve your voicemail messages, you typically dial an access number provided by your telephone service provider, and then enter a security code. Contact your telephone service provider for instructions on how to configure the voicemail settings and listen to messages.
The 29490 isn't an answering machine. To set up the voicemail, please consult the documentation for whatever answering machine or voicemail system you have on your phone line.
Call forwarding is a service provided by your telephone company. With many systems, dial * 7 2, wait for a second dial tone, then dial the number to forward to. Answer that other phone to confirm. Dial * 7 3 to cancel. If these instructions don't work then contact your telephone company for their instructions regarding call forwarding.
First of all you need to know the number you dial for voicemail. Make a note of this. Then, go to the dialpad and dial: *#61# and press Call. A box will popup telling you what the redirect to voicemail delay is. On my handset the default was 15 seconds. Now, dial: **61******SECS# and press Call where *** is your voicemail number and SECS is the number of seconds you want it to ring for before diverting. For example, on Vodafone UK the voicemail number is 121 so to set the ring for 30 seconds before diverting, dial: **61*121**30# Once the box has come up saying it was successful you can use *#61# again to check the setting.
1.Press the "Menu/Select" button.
2.Use the up or down arrows to navigate to the "Voicemail Setup" option and press "Menu/Select."
3 .Navigate to the "Access Number" option and press "Menu/Select."
4 .Use the number pad to enter your voice mail access telephone number provided by your telephone company. Use the "Mute/Remove" button to delete any numbers entered by mistake.
5.Press "Menu/Select" to hear the confirmation code.
6 .Program the "Password," "Play," "Erase," and "Skip" options following the above steps, substituting the "Access Number" option in step three with the option you desire to program.
7 .Dial your voice mail by using the "Voicemail" button on the telephone.
8 .Listen and follow the prompts provided by your telephone company to set up your voice mail's greeting.
9 .Use the "Voicemail" button any time you wish to dial into the system to listen to voice mail. Use the programmed "Play," "Skip," and "Erase" options to navigate through your messages.
Sounds like you have voicemail from your service provider and it might need to be activated before allowing messages to be recorded . If you do have voicemail on your number and it is set to answer after 3 rings and your answer machine is set to answer after 4 rings, then the caller will never get to your answer machine. Voicemail is often automatically added by service providers, especially if you have recently changed service providers or your service provider has upgraded their telephone switch equipment. I suggest you call your service provider's customer service number and ask them if your telephone line has voicemail and if you don't want to use it, have them disable it. If the service provider says you do not have voicemail then report the problem as a trouble on your telephone line.
This is usually set by your network provider, so you have 2 choices.
1) Call the network Customer Service number and ask them to extend the time before it diverts.
2) Try the following network code to change it yourself:
**61*XXXXX**TT# (then send/dial) XXXXX = The number you dial to access your voicemail (if it starts with a zero remove it)
TT = The time in seconds before diverting. The maximum value is usually 30, although some people report problems when using 30 seconds. I believe the maximum is specified by the individual network, so try different value 15 / 20 / 25 / 30.
Lift the handset for your telephone and listen for the dial tone. Dial the access code you were given by Verizon when you signed up for residential telephone service. Dialing the access code will call the voicemail system. If you do not have an access code, you will need to call Verizon Customer Service (see link in Resources).
Identify the telephone number you are setting up voicemail services for. If you are calling from that telephone number, enter the temporary passcode and then press "#." The temporary passcode is the last 4 digits of your residential telephone number. If you are calling from a different phone, press "*" when the system greeting starts to play, then enter the 10-digit telephone number when prompted. After this, you will be asked to input the temporary passcode.
Choose a new passcode. The passcode must be from 4 to 8 digits in length. It should be easy for you to remember, but difficult for others to guess. Do not use easy to guess numbers, such as 1234 or 1111. Also do not re-enter the same temporary passcode, since it will be easy for anyone to guess.
Record your name. Simply say your name, without a long complicated message. This recording is used by the voicemail system to identify you whenever you forward a message to another user. It is not used as the standard greeting when a caller is directed to your voicemail to leave a message.
Record or change your personal greeting. This greeting is played any time someone reaches your voicemail box. Record a friendly greeting to announce that you are unavailable and will return all calls upon your return. Decide if you want to set up a different mailbox for each family member. Verizon residential telephone service allows you to set up multiple mailboxes so that everyone can have his own private message center. Callers who reach voicemail will be prompted to press "1" to leave a message for one person, press "2" for the next person, and so on.
Hang up the telephone. When you have finished setting up the voicemail system on your Verizon residential phone line, hang up the phone to end the call and exit the voicemail system.
It is usually under message menu. try under setting of this menu. Alternatively you can use one more method that will sound funny but works. Press and hold the No. 1 key and see which number it is dialing. If the voicemail is already set it will be shown to you, edit this from the phonebook to your desired number. If the Voicemail has not already been set you will be prompted to enter you the voicemail number. Fill in the desired number there.