SanDisk Sansa Clip MP3 Player Logo
Posted on Feb 25, 2009
Answered by a Fixya Expert

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Wont turn on

Mp3 sandisk did turn on at first stated battry fiber something like that and had a line diagnal over the battery

1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on Mar 08, 2009
ThaMp3Doctor
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Joined: Feb 04, 2008
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Make sure the hold/lock is not engaged.

If that fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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Unit wont turn on??? was charging unit overnight,now wont turn on tried holding all buttons for 15,30 seconds

It sounds like it's time for a new battery. Here is your battery:
http://cgi.ebay.com/550mAh-Battery-SanDisk-Sansa-Fuze-2GB-4GB-8GB-/200582416758
If replacing the battery doesn't get this player up and running, you will need to contact Sandisk for repair or replacement of your player.
  • Website: http://www.sandisk.com/consumer-products/
  • Address: 601 McCarthy Boulevard, Milpitas, CA. 95035
  • Phone: 1-866-726-3475
  • Email: [email protected]


I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

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I had this problem and it had to be returned (It was still under warranty), it was completely broken. It could also be an old battery, in which case you could try replacing the battery. If you get your money back, don't get another sansa, get an iriver or something along those lines, so much better, and last for ages.
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probrably because ur sansa battry has run dry which means u need to dend it to sansa for a new battery
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it may be a loose battry connection. try opening the player and reseating the battery. if that does not work, you may have to get a return from sandisk if your warrenty is still valid.
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does your computer recognize it when you plug it in?
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1-866-726-3475 Sandisk Customer Support

www.sandisk.com

click on support at the top; click on MP3 players,
find your Sansa and click on it there’s a lot of info
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it might need a new battery for it then plug it into your computer and sync it with windows media player
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thats what happened to me just replace it or buy a new one
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Make sure you dont have the device locked. There is a switch on the top of the unit
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