Question about Acer Aspire 6920 Notebook PC

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Crystal eye webcam for acer aspire 6920G says camera not found

When i click the crystal eye webcam icon on my desktop it says "camera cannot be found"

i have no idea what to do

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  • paintballerd Feb 26, 2009

    alrite so i opened up device manager an opened everything up an there was no yellow exclamation points

  • paintballerd Mar 01, 2009

    k so first i had vers. 2.0.5 on my comp and this other version also that i got from the acer website so then i uninstalled both crystal eye webcam versions so now i had none... then i installed that one u said and when i click the webcam thing it still says camera not found

  • paintballerd Mar 08, 2009

    any one help?

  • Anonymous Apr 22, 2009

    at first i had no webcam at all, so i went to acer.com and instaled the drivers for it, now it comes up as no camera found. i had exactly the same laptop before but broke the screen, i had no probs with that one and now i have a new one and have this problem.

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Hey, I had the same problem, I've got an Acer Aspire 6920 and I swapped out Vista that was on it for Windows XP

I went to the link you posted but it just goes to acer.com
so I figured I'd try something

if you go to acer aspire 6920 drivers, you can only pick Vista and Windows 7, and not Windows XP

instead, pick 6530 drivers (older acer) and pick the Bison driver:
http://global-download.acer.com/GDFiles/Driver/Camera/CCD_Suyin_2.0.8.3.zip?acerid=633639858186446758&Step1=Notebook&Step2=Aspire&Step3=Aspire%206530&OS=V10&LC=en&BC=Acer&SC=PA_7

Install it (with or without installing the previous Crystal eye, doesn't matter, and it will work properly

Posted on Jun 14, 2010

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Open the device manager and check to see if there are any yellow exclimation points.

Let me know and we'll go from there.

Posted on Feb 25, 2009

  • RescueTechLA
    RescueTechLA Feb 26, 2009

    Allright, no prob. Let's see if their is an updated driver for you device.

    Go ahead and download and install this file from Acer:

    http://www.acerpanam.com/synapse/forms/p...

    Hopefully this will fix your problem, Acer is REALLY bad about organizing their support site in an easy to use manner.

    Let me know what happens.

    Best of luck!


  • RescueTechLA
    RescueTechLA Mar 09, 2009

    A lot of people seem to have the same problem that you have. You might want to try posting your question again and note that you've already downloaded the latest software from Acer.

    I've never owned an Acer otherwise I'd know what the deal was right away.




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Check this first: Certain Acer laptops come with a built-in Webcam called the "Acer Crystal Eye." This Webcam is located in the center of your lid just above your LCD screen. Those models that possess this integrated Webcam also have a program with the same name. This "Acer Crystal Eye Webcam" program allows you to record video through your Webcam and save it on your hard drive.

Step 1 Click "Start," "All Programs," "Acer Crystal Eye Webcam" and click the program shortcut of the same name. This opens up the Webcam where you can see yourself, but it hasn't started recording yet.
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I have my own acer ASPIRE 4745 laptop. my acer crystal eye webcam is not found. what should i do?


Access Camera Assistant Software:


a. On the taskbar double-click the Camera Assistant Software icon , or from the Windows® Start menu, point to All Programs, Camera Assistant Software, and then click Camera Assistant Software. The Camera Assistant Toolbar location briefly displays on the desktop.

b. On the Camera Assistant Toolbar, click the Start Camera button and click on the icons on the software.

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You can reinstall the WebCam drivers from the Acer recovery management, to do so:

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You can restore the computer back to factory default,to do so, follow the below steps: Turn OFF the computer, now as soon as you hit the power button, keep on holding "Alt" key

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Right click on an open space of your desktop. Select New>Shortcut.

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