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Check the driver in device manager to make sure its working properly. Control panel>hardware and sound>device manager. Look for: mice and pointing devices and click drop down menu. Check the synaptics driver is working by right clicking on it and select properties. From here you can also try updating the driver by clicking the drivers tab and cllicking update driver.
Go to control panel -> Mouse -> "Device Settings" tab (has the synaptics logo to the left of it) -> Select your touchpad -> "Settings" -> expand "Scrolling" -> "One-finger Scrolling" -> uncheck "Enable Vertical Scrolling" and also uncheck "Enable horizontal scrolling"
If you don't have "Device settings" in the mouse setting window, then you need to install the drivers from http://www.synaptics.com/support/drivers
The touchpad in those units is made by a company called Synaptics. Go to this page and download the drivers for your operating system. http://www.synaptics.com/support/drivers
You will also need to go to Start, Control Panel, Mouse, and set the zones on your touchpad. My guess is after the driver install, you will find the scroll zone is set too small and need sto be adjusted.
First try a system restore. if the first restore point doesn't work go back a couple more. If this doesn't do it, then unistall the drivers for the touch pad, sometimes called the synaptic pointing device, from the device manager and reboot. The machine will find the touch pad and automatically reinstall the drivers. If it still doesn't work, then check the connection, they sometimes will work loose or get a little dirt or corrosion build up. If it's still not working at this point, then it is very possible that it has failed and will need replaced.
you can activate this by 1. going to the control panel on your vista machine, make sure you are in classic view (2) double click the mouse icon. (3) From here you will select the "Device Settings" tab, (4) make sure your Synaptic Pointing device is highlighted and then click the settings button located directly below the "port" column, this will bring up properties for this device. (5) With all categories in the left hand column collapsed, select "Virtual Scrolling" here is where you will find the box that needs to be checked to enable vertical and/or horizontal scrolling. (6) make sure the "Enable Vertical Scrolling" box is checked. (7) don't forget to hit apply! I hope this helped some people. I am using a HP dv7 so your menu may look a little different. Happy holidays.
I have a MX8711.
I assume you are running Vista.
After you have updated your virus protector program and run a complete scan. You "could" be fixing it and if it is a virus problem, it is immediately reinfecting the driver. If it still doesn't work, I recommend you:
1. Rollback the driver of your touchpad. If it was working, this might do the trick. You can do this at Control Panel > Mouse > Hardware (tab) > Properties (button) > Driver (tab). If it has been updated and that caused the problem, you probably can "Roll Back" to the previous driver and that option will be highlighted.
2. If not, then your driver is probably corrupted. Go to Gateway Support and download the touchpad application file for your computer and SAVE IT TO YOU DESKTOP AND DO NOT RUN IT. Replacing only the driver usually doesn't work in these cases but try that first. Go to Control Panel > System > Device Manager > click on the (+) sign by mice and dbl click on the Symantics PS/2 Port Touchpad (or what ever yours is) > Driver (tab) > Uninstall. When you restart, it should reload the driver from the application that is still installed.
3. If that dosn't work, I recommend uninstall the application from Control Panel > Programs & Features. Restart your computer and install the application you saved on your desktop.