HP JetDirect

I wonder what kind of tracking software HP support has. Maybe they can look
Cari up by name and find something.

I haven't been too impressed with HP support myself. I found a bug in their
printing software and three times they gave me the same resolution that does
not truly resolve it, though each time I did what they said just to prove
them wrong. I can almost see in their code in my head and what they are
doing wrong, but I can't change their source code, can I? They won't even
admit it's a problem. I can explain it to them in technical detail, but they
just don't understand. I told each person that my problem was not resolved
and filled out a survey saying that my problem was not resolved and they did
not contact me about it. Apparently they don't care.

Paul

...

Cari, here's the thing. I actually have phone / email contact and a
case number from an HP technical person working out of the President's
office relative to this problem.

He tells me the development people say there are no outstanding issues
for the 3310 relative to the Media Center Edition of XP -- not a good
indication the problem is being worked on, or even acknowledged at HP

I am pretty sure if he were to understand this is really not the case,
the the fix would be quickly on the way. What I really need is to put
him in contact with whomever it is you have contacted who has
identified theissue as a missing SKU identification in the setup
program.

Is there any way you can give me contact info for an HP person that
recognizes the problem? I won't contact him, I will simply call the
the tech guy working for the Pres. give him the contact info so that
he can verify for himself that the problem exists.

I'm certain that will lead to prompt resolution of the issue

Thanks for your help, I know this isnt your problem --

Clark

>my email.

HP still working on it apparently. Sorry, my notebook has been in the
Toshiba Service Center (yet again)... and is still there so I'm missing half
my email.
--
Cari (MS-MVP) Windows Client - Printing & Imaging
#

...

Hey Cari -- did you have some feedback regarding the phone session and
the photosmart 3310 issue we exchanged discussion about?

thanks

Clark

>#

I want to be able to use the printer's name and not the IP address, as it is
set to DHCP (I don't want to make static).

Any help on that aspect?

--Bill

Have you been through the troubleshooting steps at HP?
#
--
Cari (MS-MVP)
Windows Technologies, Printing & Imaging
#

...