Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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WD My Book Essential Edition Unidentified Device

I have a Western Digital MyBook (Essential Edition). It worked fine the first couple months we had it. Then one day I wanted to back up our pictures and I plugged it in. The light comes on and I can hear a clicking in the drive. We have tried different USB cables. We have windows vista. It will come up as new hardware. If I click fast enough before it says device unplugged I can get it to try and load. After all that it says "Device Driver Software was not successfully installed Please consult with your device manufacturer for assistance getting this device installed. Unidentified Device Device unplugged." Looking at the website for Wester Digital there are no drivers for MyBook. I am at a loss. I don't want to go buy a new drive, because what happens if it happens again. Any ideas? I tried device manager and MyBook doesn't even show up there. I also tried something off from Western Digitals site, removing the file INFCACHE.1. It still won't register. Please help. Thanks! Lisa

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Well this has happend to my before thogh with another device. What I had to do in the end was hook it up to another computer I had never ran it on before, back up the device then reformat it. This should work.
If it does not or this first option is unavalible to you there is some thing else you can try. Go into the program files and find where your driver softwear is located. First back the files up on a flash drive or cd (just in case), then delete all files(this is why to back them up). Restart your computer wait for it to fully load then trypluging in your device again.

These have served me well in the past hope it helps.

Posted on Feb 25, 2009

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