a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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Software of your phone is corrupted. easiest way out is to factory restore your phone....BUT THIS WILL EREASE ALLL USER DATA INCLUDING PHONE BOOK ENTRIES STORED IN THE PHONE MEMORY....However sim and memory card data will not be effected.........to do this...go to settings and select restore factory settings/full factory restore...ur phone will ask for security code....for code refer user manual..or enter code that u have previously changed.......if this fails then switch off phone,....remove battery....reinsert battery....press volume up,and Power button for about 15 seconds.........till boot mode appears and u get some text written on screen....using volume up key scroll thru the text and select erase all user data/restore....now press power button for about 2-3 seconds......process begins........restart phone.......this should solve the problem...........but if still problem persists then u will have to visit a service person who will flash ur set using special tool loke...volcano box.
To Restore to factory settings
1. From the application menu, Select Settings
2. select SD Card & Phone Storage
3. Select Factory data reset
4. Select Reset phone
5. Enter your password if required, then Select Yes to confirm
To do Hard reset if your phone is frozen:
1. Turn the power off. If your Samsung Moment is frozen, pull the battery out and put it back again
2. Hold the Volume Down button, Call and End until "Samsung" appears on the screen along with a menu
3. Select Master reset device
4. When the phone is done erasing, choose the option to reboot
Once the Samsung Moment reboot it returns back to factory-fresh default state settings.
Sounds like the phone is telling you there is a problem, with it or your
service provider. Time to do as the message suggests and call your
cellular company, to see what the message could mean.1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data) Make
sure you back up your data as you will lose all of it when you perform
option 2 or 3 on this list. The default code for ALL operations listed
here is 12345 2. *#7370# - Reformat your phone (out of the box,
tho keep in mind that most newer nokia phones at least n series, e
series and s60 based phones have udp - user data preservation so not ALL
data may be lost. still it is a good idea to always do a back up of
your stuff.) 3. This you perform as a last resort. Nothing else
is working.If the phone is not showing any activity, proceed with hard
formatting , turn off your phone, hold the following buttons while
pressing the power button. (the default code is 12345) hard reset
- hold the following buttons *, 3 (number button) and talk/green key.
turn on the phone and do not release those buttons until you see the
Nokia boot up screen. once you feel the phone power up you can let go
off the power button while still holding all three buttons
I was having the same issue and here is what I learned:
I contacted technical support through Helio's carrier (Virgin Mobile) and here is what I learned: Dear Jennifer , Thank you for contacting Helio by Virgin Mobile. We are sorry that you are having issues sending and receiving picture messages on your phone. We are having some system updates and that is causing you not to be able to do some of the data services on your phone. We expect the issue to be resolved in the next 24-48 hours. If you need further assistance, please do not hesitate to call us at 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST. Regards, Khalidine V Helio By Virgin Mobile Customer Care www.helio.com