Re: Trying to convert paper tray one to run 11 X 17...
Almost every machine I know (except many of the very newest models), there is either a dial, or a clip, or a setting on the control panel that you need to set to instruct the machine of the paper size. I'm not too familiar with Toshiba, but have a good look at the cassette (tray) - often at the very rear, there is probably something to set. Hope this helps.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Make Sure the Paper Trays Are Configured With the Correct Paper Size, Type, and Color
To configure settings for Paper Trays 1 and 2
Open the paper tray.
Make sure that the required paper stock is loaded in the paper tray, and that the paper edge guides are adjusted properly to fit the size of the paper.
Close the paper tray. The Printer Settings screen will be displayed on the Touch Screen.
Select [Size], and then select the size of paper loaded in the tray. If this is a standard size paper, the correct size will be selected automatically if the paper guides are adjusted correctly. If necessary, select [Custom] to enter the paper size if the required size is not displayed and then enter the required X and Y values.
Select [Type], and then select the type of paper loaded in the tray.
Select [Color], and then select the color of paper loaded in the tray.
The printer trays accommodate most sizes and types of paper, transparencies, or other specialty media. Follow these guidelines when loading paper and media in the trays: - Envelopes, labels, and glossy paper can be printed from Tray 1 (MPT) only. - Transparencies and custom size paper can be printed from Tray 1 (MPT) and Tray 2. - Fan paper, transparencies, and labels prior to loading them in the tray. - Use only paper envelopes. All envelopes should be printed single-sided only. Some wrinkling and embossing may occur when printing envelopes. - Do not overload the paper trays. - Adjust the paper guides to fit the paper size. - If excessive jams occur, use paper or other media from a new package.
Thank you for contacting FixYa with your printer Inquiry.
41.3 Unexpected Paper Size
The printer detected a paper size different than what it was expecting.
This is typically caused if two or more sheets stick together in the printer, or if the paper tray is not properly adjusted.
Reload the tray with the correct paper size.
Ensure that paper in the tray is loaded under the front and back tabs.
When printing from tray 1, verify that the correct paper size is selected in the control panel (see the Paper Handling Menu section in the User Guide ).
When printing from tray 2, 3, or 4, verify that the three paper size adjustments on the paper tray have been made correctly (see the description of adjustments in the section on Loading Trays 2, 3, and 4 in the User Guide ).
After performing the actions above, press GO. The page containing the error will automatically be reprinted if jam recovery is enabled. Or, press CANCEL JOB to clear the print job from the printer's memory.
Hope this helps. Please keep us updated and remember to rate this answer.
A couple of things to check.
1) Make sure the paper guides in the tray are adjusted correctly for width and in particular the length.
2) Remove the tray completely check guides.
3) Make sure the tray is fully seated into the printer.
4) Make sure the paper in the tray matches the size of the guides.
If the guides and paper seem OK, the printer may need servicing by authorized service center.
SIZE IN TRAY [xx] alternates with LOAD TRAY
[xx]: [type] [size]Description
This is typically caused if two or more sheets
stick together in the printer or if the tray is not properly
2 things 1st make sure the paper guides are set correctly on the trays for legal make sure it's exactly on legal or it put the tray into universal mode. (To clarfiy the guides in the back which allow you to put legal in the tray.) 2nd Go into menu and then to paper menu and adjust/ confirm the settings for tray 1 and 2. Based on your question tray 1 is letter and tray 2 is legal, so make sure both of the tray size and type are set correct.
Loading your paper
Paper loading tips:
● Load paper with the side to be printed facing down.
● You can print photos and documents on a wide variety of paper sizes, from
8 x 13 cm (3 x 5 inch) up to 22 x 61 cm (8.5 x 24 inch). The 10 x 15 cm
(4 x 6 inch) photo paper is available with and without tabs.
● Before loading paper, pull the Main paper tray out (use the Main tray release or
the tray grips) and slide out the paper-width and paper-length guides to make
room for the paper. After loading paper, adjust the guides to fit close to the edges
of the paper without bending the paper. When finished loading paper, push the
Main tray back in all the way.
● Load only one type and size of paper at a time in the same tray.
● After loading paper, extend the Output tray extension to catch your printed pages.
Use the directions in the following table to load the most commonly used paper sizes
into the printer.
Paper type How to load Tray to load
photo or plain
1. Extend the Main tray by
pulling it out with the Main
tray release or the tray
Load the Main tray
12 HP Photosmart 8200 series
Paper type How to load Tray to load
2. Slide the paper-width and
paper-length guides to
their outermost positions.
3. Load paper with the side
to be printed facing down.
Check that the stack of
paper is no higher than
the top of the paperlength
4. Adjust the paper-width
and paper-length guides
inward until they stop at
the edges of the paper.
5. Push in the Main tray all
the way in.
6. Make sure the light on the
Photo tray button is
turned off to enable
printing from the Main tray.
Load paper and adjust guides inward
1 Paper-width guide
2 Paper-length guide
Push in the Main tray
1 Push the Main tray all the way in
Glad to help. Your copier has 2 seperate sensing devices built into the machine that allows it to automatically recognize the paper size for trays 3 and 4. There is one unit consisting of 2 photo-interruptors that determine the length of of the settings of the paper tray,and a potentiometer that allows the copier to determine the width of the setting of the paper tray. The copier recognizes the paper tray settings automatically as you change them for trays 3 and 4. So there is really nothing required from you other than moving the side guides and the end guide to suite the paper size you wish to insert. The side guides are built into the paper tray and they move in tandem so when you squeeze the blue (I call it a clothes pin since it looks like one) release lever which allows you to change the paper width as you need. To the left of the tray there is a blue square block that is re-positioned as you choose to change paper sizes. This "end fence" should **** against the paper for support and there are markings at the base/bottom if the tray that indicate the proper postion it should be depending on the paper size you need to insert. I believe this pretty much covers it ! :-) Let me know if you need further help and have a great copying experience!!!!! LOL
If the blue guide in the back of the tray (called the length plate adjuster) is broken or dislodged, the machine may not recognize what size paper is installed. When the guide is moved, three arms on the right side of the paper tray change configuration. Those arms push against sensors in the machine to tell the printer what size paper is in the tray. You can temporarily resolve this by taping the guide in the A4 position, however you should consider replacing the tray or replacing the guide soon to avoid tape getting into the printer.
Hello. To start with, you have indicated that you have a "6970" canon copier. I am unaware of the existence of that model and will therefore assume you meant 6570. I mean no disrespect in this clarification if it is indeed appropriate. With that in mind your problem with the copier may be quite easy to solve. Unless you have had a professional field engineer recently service your machine and totally "reprogram" the device which would cause a need for calibrations that are usually unnecessary then here is the most likely cause. You should have a minimum of four paper trays in which tray 1 and 2 are strictly letter size. Trays 3 and 4 are "universal " trays that allow the customer to configure the trays to any size they wish. Depending on the setting of the side guides of the paper tray that hug the paper from the rear and the front and the end guide that snugs against the left side or "trailing" edge of the paper (these are necessary to make sure the paper is secure and does not "float" around in the paper tray) the copier should "recognize " the size of paper it will be feeding. If any of these 3 paper guides are not positioned properly then the copier can and will incorrectly read the paper size in the tray as soon as you shut the tray the copier will then modify the image to fit (or not fit) the original to that paper size .U2 , in brief, is a "custom " size and is rarely appropriate. In the event the copier has in fact had a significant circuit board or programming change then the copier will not read the position of these paper guides correctly. Lets hope it is the former as the latter will be a service call that requires a trained technician to re-calibrate the copier. To conclude, check to make sure the guides around the paper are securely against the paper.I hope this helps.