Question about HP Officejet Pro L7780 All-In-One InkJet Printer

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I am getting a error 387 message and it wont send fax

What is this problem, how can i fix

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Keep trying to uninstall the printer software, the key to this problem for one I found out is make sure if you have firewall leave that on, but any anti virus off- and any other programs you may have running have to be closed.

Posted on Feb 25, 2009

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1 Answer

Error meassage while trying to fax


please refresh fax memory and send the fax

Mar 09, 2012 | HP Officejet 5610 All-In-One InkJet...

1 Answer

When I try to fax a document to another fax Machine ( either via feeder or through software), I am always getting an error message " A communication error occured..." (Error 387)


Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Dec 01, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I cannot send fax , said error 387


The remote machine appears to be locked.

Solutions
  • Ask the user of the remote machine to turn it off for 10 seconds, and then turn it back on. Retry the transmission.
  • Send to another fax machine to make sure the issue is with the one specific remote machine.

If you need more help come back.Post / thumbs / testimonial are welcome!

Nov 28, 2010 | HP Officejet J5780 All-In-One Printer

1 Answer

I keep getting error message 387 when I send a fax to a particular number. This is the only number I have a problem with. Thanks


The problem is not in your printer.The problem is in the phone cord at this particular number.Call the particular number and tell them to check if their phone line has any noise wich could make the error!Also they can try to change the phone cord and try again to send them a fax.
Try running the Fax Test from Printer Setup Menu.. Press Setup and under Tools - you will find Run Fax Test - Check which of all parameters it did not pass.

Nov 22, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Keep gettomg error message 388


Hi There,

HP Support provides definitions and solutions for it's printers.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error386

At this site you can simply scroll down and click on the blue underlined link "388" which states,

"There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time."

"Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve."

Since you didn't state that you were having a problem sending faxes, I fear this is limit to which I can assist you. That being the case, please reserve negative feedback for HP if the solution isn't sufficient.

If the error persistes and you are not attempting to send a fax unsuccessfully, it would indicate a false error report and that your registry in your operating is a bit out of order where the printer is concerned and the best "final" solution would be to uninstall the printer from the Control Panel COMPLETELY, then hold down the WIndows logo key and press the R key. A Run window will appear. Type in %temp% and hit ENTER. Your Temp File folder's contents will appear. Left click one in that window and then hold down the CTRL key and hit the A key. All files will be selected. Hit the Delete key. Remove every file that Windows will allow and then close the window, Disconnect the printer from your computer. Then go here:

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_query=Officejet+6210

Select the correct version of your 6210 (there are 3). At the next page Download the Full Version software by saving it to your Desktop. Then double-click the software installation file and follow the prompts. Do not connect your printer until the software prompts you to do so.

Ciao for Now


Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Sep 07, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

I am trying to send a fax error 387 is showing up


Some times you will find the paper is too "THICK" try copying to a thinner paper then faxing.

Found that out this week. Hope it helps?

Nov 03, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Hi, Remote Fax Error being displayed


Set the DRPD in the settings to 9600 and then try send a fax ...

Jan 29, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Can't fax in or out with my L7680


386

387

388

389

390

391

392

393

394

395 The machines were unable to complete the handshake.

*Try to send the fax at a time when telephone line conditions have improved

Aug 05, 2008 | HP Officejet Pro L7680 All-In-One Printer

3 Answers

When faxing, what is Error 387? Can fax other places, why not this place?


Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.

Mar 25, 2008 | HP OfficeJet K80 All-In-One InkJet Printer

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