Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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Problem accessing WD Passport Elite drive

I am helping a friend with her WD2500ML external drive. She has had it working for quite a while. Recently she disconnected it from her computer (stock HP DC7800 running XP) in order to connect a USB flashdrive. Once she connected the flashdrive, her computer started having problems, which I believe was some sort of virus/spyware. The computer did not fully ID the virus/spyware, but it did remove it. After that, she connected her WD drive and it stopped being accessible. When I tried the drive on a different computer, the drive locks up the secondary computer. I have also tried changing USB cables updated the WD Drive Manager and even run the WD Diagnostics (Passed Quick and Extended tests). I have still not been able to get it to work. Any suggestions? Thanks

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  • Anonymous Mar 14, 2009

    I have the same problem as your friend. I cannot access my WD passport on my laptop, but I can on all my other computers. Don't know why this is happenin'

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The solution to this is associated with the power supplied by your laptop to the drive. It seems the passport drive needs about 1000mA of current which will be supplied by two USB ports on a laptop. It should be fine with a desktop USB port though is what I was told.

Posted on May 29, 2009

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> freezed in friend's PC
> same problem on my PC
> seemed works good friend's laptop (Win 7)

You've either got some intermittent hardware problem (bad USB cable, flaky power-adapter, dying disk-drive inside the enclosure) or you've got a "software" problem, but it is unlikely that multiple PCs would have the same problem.

So, I'll bet that it is "hardware". Note: if you have any "important" files on it, copy them, while you still can!

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They also tell you how to contact W.D. to exercise the warranty.

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Hi,

This one way for unlocking your WD passport but assume you will lost your data

Download wdsmartwareupdate here : http://www.wdc.com/wdproducts/wdsmartwareupdate/

Download instructions :
1- Locate you WD disk entry, click on Windows or Mac according to your operating system.

2 - Click on Download now link at the bottom and download the soft.

Unlock instructions :
1- extract the zip file you've downloaded en run the.exe.

2- select Continue to update and accept Licence Agreement.

3 - Next select Update Firmware

4- Check the check box "I understand ......" under Warning section, a button "drive erasure" will appear.

5- Click on drive erasur button

6- Wait until the end of the process and quit

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1. Right click on My Computer > Manage;

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I would suggest the external enclosure the harddrive is in, is defunct.
I would suggest buying a new external enclosure, and putting this harddrive in it. Then just plug the USB cable in, (As you did before), and download your data, to be ready to transfer.

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1.http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=2783&name=2.5-eSATA-Hard-Drive-Enclosure&Nav=|c:2781|&Sort=0&Recs=10

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Problem accessing WD Passport Elite drive


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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

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  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
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