Question about Dell 5100cn Laser Printer

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Xerox fuser for Phaser 6300 installed in Dell 5100CN- Fuser ID er

I followed idea from post board to buy the Xerox Fuser for Phaser 6300 to replace bad fuser in Dell 5100CN Everything fits fine but when unit started I get Fuser ID error. Is it possible to make this unit work or was I wrong to follow this idea. Hopefully someone can help Thanks

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  • rffprntech Mar 24, 2009



    There is an eeprom/chip on fuser assm. Part #160k8319. Looks like the dell prom is programmed differently. The place below says they have these chips for about $7-$8. I have replaced several fusers, because of LCD message telling me to replace fuser soon, in my 5100 and 5110, but they are in great shape. What a scam. So, maybe you can try below. I would feel more comfortable with a dell fuser assm. I would like to replace eeprom with the other consumables too. Anybody else fool around with these eeprom/chips?



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  • Contributor
  • 52 Answers

I would only use the part designated by the manufacturer.

Posted on Jul 09, 2015

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Posted on Jan 02, 2017

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SOURCE: Xerox Phaser 6100- Error message - "Fuser Error Low Temprature"

Try this before replacing the fuser.
You do have to reset a new fuser also.
Reset Fuser Life

  1. Using the control panel buttons scroll to Maintenance, press OK.
  2. Scroll to Check Others, press OK.
  3. Scroll to Fuser, press Reset.

Posted on Dec 03, 2007

  • 2072 Answers

SOURCE: xerox phaser 6120 laser printer paper jam fuser

You can remove the imaging unit, then
Depending on the stock being used for the job, raise or lower the left and right colored Fuser separator levers. The levers will stay in the raised or lowered position on their own.
the levers are green. The fuser itself is not easy to remove.
Do you have any warranty left on the machine? Or a depot repair agreement?

Posted on May 20, 2008

  • 35 Answers

SOURCE: Replaced fuser, but replace fuser soon still showing.

Replace the Machine Control Unit

Posted on Jun 15, 2008

Corysf62
  • 188 Answers

SOURCE: 010 397 Error Message on Dell 5100cn

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Posted on Oct 02, 2008

  • 2072 Answers

SOURCE: Fuser error code u4

You would have to replace the fuser to resolve that code.

Posted on Jan 06, 2010

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1 Answer

I have a Xerox Phaser 6360 with a ram error what could the problem be?


Are you sure it is not a NVRAM error you are recieving?

If yes, remove the IMAGING UNIT.
Close the door and Power On.
Msg gone? If yes, replace IMAGING UNIT.

If no, remove the FUSER unit.
Close the door and Power On,
Msg gone? If yes, replace FUSER.

If not, it is the ENGINE BOARD.

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Hallo, i have xerox phaser 3200 i want ask something why when i turn on the printer warming up progress can't finish (always warming up)


Srri but this is a fuser failure. The lamp has probably blown so it cannot generate any heat. best buy a new fuser unit. A lot of the machine has to come apart to fit it. You would be better taking it a shop for them to repair it.
srri

May 23, 2011 | Xerox Phaser 3200MFP/N Laser Printer

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Fuser upper failure is the message i am getting on my xerox phaser 7300. can anyone help please


Hello, The fuser or fuser roller is what actually bonds or melt the toner on to your paper. There is probably some type of temperature sensor, that senses the temperature of the fuser. If its not hot enough or just plain dead, it will give out an alarm similar to what your getting. You probably need to replace the fuser unit. You have a lower fuser and an upper fuser. You might be able to get away with just replacing the upper roller. The roller has a heating element inside and that's what probably defective.
Hope this Helps
Thank You for your feedback

Jan 31, 2011 | Xerox Phaser 7300DN Laser Printer

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Please can someone help me to get the service manual for the Dell laser 5100cn printer (.pdf) Thank you


The dell 5100cn is a rebranded Xerox Phaser 6300. You can buy the maintenance manual for under $4 on ebay. I did, and it was emailed to me as a pdf.

Apr 24, 2010 | Dell 5100cn Laser Printer

1 Answer

Low voltage power supply


What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

Oct 23, 2008 | Dell 5100cn Laser Printer

1 Answer

Dell 5100CN Color laser printer - full page wash


Hello from france !!
Your mistake come from the fuser.
Change it and all be fun

See xerox phaser 6300 fuser is most cheaper and it's compatible !!

Jun 08, 2008 | Dell 5100cn Laser Printer

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

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