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Screws may hold the shell together but the halves are usually clipped together by hooks around the edge of the shell to discourage would be 'electricians' from doing home repairs. Once you've removed the screws and the body held by the screws doesn't come apart, look for a point where you can insert a screw driver in it to pry the body part out. If you can't do that, then don't do it. best thing to do is take it to a repair agent. At least it's safer.
It is probably a loose screw (if you shake the iron, you may hear it rattle).. The iron is most likely good, just needs a 5 minute repair.
If you want to do it, or find someone to do it:
1. UNPLUG the iron.
2. remove the 4 screws from the back end of the iron.
3. Open the back plastic plate.
4. There will be a wire with a loose screw; tighten it.
5. There may be a broken wire near the screw; if so, remove the eyelet that is on the screw. put the screw back on and wrap the broken wire end onto the screw and tighten.
6. Replace the back plate.
7. Plug back in and use for a few more years.
These are called tamper proof screws and you have to get them from the manufacturer. You have to be an authorized service center to get them. There were too many law suits aganinst the companies so they placed these special screws on the units so the do-it-yourselfers can not open them. I think they just do not want the units repaired and this is their excuse. They would rather have you toss the unit and buy another one. Sorry I can not be of more help.