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You'll wanna ensure your phone is totally charged. Also, let it completely drain before putting back on the charger. This will help with the charging memory. As for the phone. Do a master reset: to do a "Master Reset". I went to "Settings," "Other Settings,"
"Initial Setup," "Master Reset" and put in the security code. "1234" is
the security code if you have not reset yours.
It'll get the phone back to as you got out of the box, day one! Your numbers will be fine. You'll notice the ringtone and the wall paper will be the orignals.
THE EASIEST SOLUTION IS TO GET OUT YOUR MANUAL THAT CAME WITH YOUR TRAC-FONE, AND CALL THE NUMBER THAT REFERS TO SERVICE. THEY WILL HELP YOU DETERMINE WEATHER IT'S THE PHONE OR THE SERVICE THAT IS THE PROBLEM. ANOTHER ALTERNATIVE IS TO GO TO, "TRAC-FONE.COM", AND GO TO THE SERVICE/HELP AREA..................... GOOD LUCK, JLR4
According to the manual they suggest that the Backlight may be set to "OFF". To change this press the Menu key>Settings>Other Settings>Initial Setup>Backlight, and change it to on. If this doesn't work and you suspect that the display is truly burnt out, Go to your nearest mega store and buy a C139 tracfone for $14 and switch out your SIM card. your minutes and service should be be transfered to the new phone