a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You might need to have a computer administrator account to perform some tasks.
Most new devices your computer will recognise automatically. When your comp is running, plug in your new dvd player. Does it beep and say 'New Hardware added? If not then use
The Add Hardware Wizard which enables you to add new hardware or troubleshoot any hardware-related problems.
Open the Add Hardware Wizard
To open the Add Hardware Wizard, click Start, click Control Panel, and then click Printers and Other Hardware. Under See Also, click Add Hardware.
If it can't recognise the player, it gives you the option to select the correct make and model. Is yours on the list? If not, you may need to go to the Microsoft site and update the list of players.
Equipment doesn't just stop working randomly unless it died. If you didn't install a new operating system or do anything drastic in terms of deleting files there is a good chance that you may need a new CD/DVD drive. They aren't that expensive though and are pretty universal between computers.
do you have a burner in the comp too
the dvd player in other mode than will be recognized once while comps still on but after the comp turns off it dont recognize it anymore
the dvd player has to be the slave jumper to the hdd and the harddrives jumpers has to be set to master
The tray won't open. I took top off and dvd top side holder, but the laser mechanism won't disengage so the tray will open, even with no dvd in it. How do
I reset it. I power on, hit open key, it makes hum noise then goes by to
Sounds like the power supply in the dvd player has failed. It works just well enough to turn on the led infront but as soon as you go to do anything it shuts off. This is common in cheaper dvd players. Unless you can troubleshoot electronics. Or know someone that can. Your best bet is to unplug the unit and disassemly and retrieve your dvd.