Question about PC Desktops
what operating system are you using (following Microsoft, this webcam will work with Windows Vista™ or Windows® XP with Service Pack 2 (SP2) only)? Are you using one of them?
If yes, please disconnect the camera from your computer, open the device manager of your computer and maximize that window. Now connect the camera to the computer (preferably to one the the USB-ports of the computer, not to a USB-hub!) and watch what is going on at the device manager. Normally the cam should be installed without problems and then you can see the respective entry under "Audio, Video and Gamecontroller". If not, the entry "Unknown device" should appear within the "USB-controller" section. In case this is happening, you should disconnect the cam. install the software which came with the cam and - after you did so - reconnect the cam again. Now everything should work fine...
If not, please come back here and let us know!
Good luck and greetings from Germany,
Posted on Feb 25, 2009
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