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Re: have a phillips gogear 2gb that shuts off
Make sure the hold/lock is not engaged Try another USB port Reset the player If that fails: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Repair" tab If still nothing: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
If these methods fail, call Philips to see if you are still in-warranty. -Tha Mp3 Doctor
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Your player might hang up. Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC.
If it is still not recognized, your player may be at fault. Try the Philips Device Manager software and repair device with it. Contents will be removed by using the repair function. How to do it is described on the manufacturer's web site here:
Hook up your GoGear with the PC via the supplied USB cable.
Make sure you connect your GoGear micro also to the main power supply.
Launch the version of Windows Media Player 10.0 installed in your computer. Note: Once the device is connected to the computer, all playback or radio will stop.
Check and make sure that the Create folder hierachy on device option is enabled in Windows Media Player. Go to Tools>Options. Select the Devices tab and then highlight GoGear Audio and click Properties
Click OK to close the windows.
In the Items to Copy pane, in the drop-down list, click the playlist, category, or other item that you want to copy.
Click the check boxes next to any files you want to copy.
In the Items on Device pane, in the drop-down list, click to select PhilipsGoGear to copy files to.
Click the Start Sync button.
The Player verifies that there is sufficient storage space on the device to copy the selected files. If there is sufficient space, the files are converted (if necessary) and copied to the portable device.
Repeat steps 2-5 for any other items that you want to copy to your portable device.
Once the transfer is completed, close the Windows Media Player
Unplug the GoGear from the PC and enjoy the music on your GoGear.
Transfer music via Windows Explorer: Note! You cannot transfer pictures via Windows Explorer, for pictures use Windows Media Player.
Connect your GoGear with the PC via the supplied USB cable. Make sure you connect your GoGear also to the main power supply.
Launch Windows Explorer.
Drag and drop your music files into the music folder of your GoGear.
Once transfer is complete unplug the GoGear from the PC and enjoy the music on the go.
This could be the player's connection mode in combination with your synchronization software. If you are using Windows Media Player or Philips Songbird to sync, the player will need to be set for MTP connection mode. Most other software that works with regular flash drives will need the player set for MSC connection mode. Whatever you are using, simply try the other mode.
To change the connection mode, select "PC connection preference" in the Settings menu of the player.
If you found this information helpful, please indicate as such.
You can definitely use Windows Media Player - in fact, it is the reccomended program.
From your description, it sounds like you might have turned your mp3 player on before fully charging it. Let it charge for 3-4 hours before adding music or doing anything else. The "updating" message will eventually go away as long as you don't unplug the player from the computer before it finishes updating. If you do unplug the player from the PC while it is updating, you will effectively destroy your GoGear.
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Use Windows Media Player to transfer songs instead of your music service. Also, b sure to install the installation CD for the GoGear before using - it has important drivers that you may need for proper fucntioning of the device.
Make sure you got the one with GoGear docking station instead of the one with Ipod Docking Station.
Here's how to fix the player: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor