Upgraded BIOS, Replaced Power Pack and Battery, but still not charging battery. The battery charge light illuminates orange for 10 seconds and then goes out. Looks like motherboard fault. Anybody had this fault? Anyone have a solution? Thanks Andy
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If you can reach inside the computer and rub the battery contacts gently to remove the corrosion ,which is invisible , this will help greatly. Sometimes even a new battery will suffer the same. Clean the battery contacts also turn off the laptop and charge it fully do this on a regular basis. Say once every 2 months
Hi, this information represents a basic troubleshooting guideline. Refer to your user guide for specific charging and connection instructions. Manuals may be available online in the Support Web site of HP.
Remove the battery from the computer. Confirm the battery contacts are free of any foreign material that may prevent charging. Reinsert the battery into the computer. Verify that the AC adapter cord is properly connected and plugged directly into a known working AC power outlet.
NOTE: If the battery charges correctly when the AC adapter is plugged directly into an AC power outlet, but not when plugged into a power strip or surge protector, the problem is with the power strip or surge protector and not the computer battery or AC adapter.
Verify the correct AC adapter is being used. Ensure the AC adapter box power light is on. This will be an illuminated green light. If the AC adapter power light is not on, the AC adapter and power cord will need to be replaced. Verify the charging indicator is illuminated on the computer. If the issue still exists, install a different compatible HP battery, if available.
NOTE: If a replacement battery charges and operates correctly, the problem is with the first battery.
If neither the original nor a replacement battery charges, service may be required for the computer.
Hello, does the battery charge when you plug into the wall ? If it doesn't then your AC cable has a problem and I suggest that before we conclude on that solution you try plugging into another wall to see if it works first. But if the response is still the same then your AC cable has a problem and you should change it as soon as possible.I hope this solution is helpful.Have a wonderful day.
The light indicator for the battery is; green-charging, yellow-battery failure, and red-charging system failure. The charging system failure happens when the power management chip fails. The pm chip regulates and controls the power input & usage, allows the machine to switch from AC to battery, and cotrols the charging. This will also cause the problem with the power button not workin or being hard to start. Unfortunately, the motherboard will have to be replaced in order to fix this.