Question about Microsoft Windows Live Messanger

7 Answers

Windows live messenger contacts list not showing up

I have downloaded new windows live messenger 2009 but after signining in i see that my contact list is disappeared and gives me the message to add your contacts,i tried to add contacts and when i appear oflfine and come bak my added contacts are again not there, i also  tried by importing contacts also but in vain, i switched back to msn 8.5 and my contact list came back but help me using 9 to get rid of this bug,pls help

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  • 24 more comments 
  • Usooma Mar 04, 2009

    After installing Windows live messenger 2009, the contact list has disappeared.

  • Anonymous Mar 05, 2009

    same my contact list wont show up either

  • voyager24088 Mar 07, 2009

    anyone who signs in on windows live messenger on my pc has no contacts please help solutions im going out of my mind cheers chris

  • Anonymous Mar 12, 2009

    To import the messenger file, you have to have a *.ctt file. I found mine, and it's a *.cache file. So the two programs are completely incompatible.

  • punjabian Mar 13, 2009

    latst msn msngr live 2009 is nt showing my contacts........

  • Ali-Noodle Mar 13, 2009

    Same deal here. But it wasn't like that right away. I was talking to my friends, I have been for a while, I've had this version for a while. I was talking to my friend [[let it be noted that we both have Msn PLUS as an add-on to MSN Messenger]], and I closed out my contacts screen because I always have, and it bugs me just being down there. I then wanted to see something on my other friend's PM, so I opened the list again and everything was gone. ;;-;; I WANT MY CONTACTS BACK.

    Also, there's still contact with my friends. They still have their list, they can still contact me. I just can't open a conversation with them.


  • richie1913 Mar 15, 2009

    I have been using windows messenger,no problems downloaded the new windows live,works o.k but cant get my contacts to appear,I have imported them from messenger but it says that they are not instant messenging contacts.
    P.s:-Its driving me nuts!!

  • Anonymous Mar 16, 2009

    Damn it I have the same problem

  • iahq76 Mar 17, 2009

    nothing work, just step back and install live messenger version 8.5 or 8.1 you may see your all contact list back.Its common problem in live messenger version 9. So keep on Using live messenger version 8.1 or 8.5 both working fine.

  • Anonymous Mar 21, 2009

    I have the same problem and I cant downgrade to an older version. After installing the older version. It says I MUST upgrade to the lastest version. MSN does a **** job in this. Wonder why they did such a upgrade in the first place.

  • crimstudent Mar 23, 2009

    the contacts are saved on the server but i still cant get my contacts and this is starting to **** me off and when i try to downgrade to 8.1 i get a 0x8000ffff error which makes no sense to me

  • chloe Mar 24, 2009

    i have the same prob! tried reinstalling other versions but now says they are to old and reccomends sigming up for ver 9... driving me crazy!

  • Anonymous Mar 25, 2009

    same here

  • Anonymous Mar 25, 2009

    same as above

  • Anonymous Mar 29, 2009

    same problem

  • Hates MSN 9 Mar 31, 2009

    Same, stupid contact list wont appear and when i try to add more, they wont appear then, I tried everything, I tried to dowload the older one but then it says i already hav the new one so to delete it but when i try to do that messenger wont come up on the program page... and yeah, i want help.

  • Anonymous Apr 01, 2009

    I have the same freak en problem

  • sebr1ng Apr 01, 2009

    I upgraded to WLM 2009 and now my contacts are gone. If I sign it with my PDA, all contacts are fine. I tried the solutions posted by MS (local settings, contacts, etc) but it didn't work. Any other input on this?

  • Anonymous Apr 02, 2009

    I cant see my contact list it shows empty cant add anyone cant send anyone any msgs even

  • arthee_boss Apr 03, 2009

    When I installed WLM 9 my contact lists was empty, but in WLM 8, 8.5 it was ok. Can anyone fix this problem???

  • janetb02 Apr 06, 2009

    i have been on windows live messenger for a while. i switched comp off. the next day i put it on. and a box keeps coming up that my contact list is unavailable. i been trying to get it back for 2 weeks now. can anyone help with this problem. so frustrating as all my contacts have still got it.

  • niazn Apr 08, 2009

    i just downloaded and installed windows live messenger , but after login the contact list was empty , i switched back to old ver 8.5 all the contect in list

  • AngieROX Apr 10, 2009

    i had wlm 8.5 for some time but my friend convinced me to doenload i first it never signed me i had to reinstall everything..eventually it did sign me in after...but then after it signed me in....ALL MY CONTACTS HAD GONE...I HAD NO CONTACTS...and it was telling me i had to add contacts!!!...this id getting me really can i add all of them back? tht would take forever!!...and i tried adding 2 outa all o them..and it saying tht they dnt have wlm yet....PLEASE SOMEONE TELL ME WAT IS GOIN ON...I NEED BAC MY CONTACTS!!!

  • Anonymous Apr 15, 2009

    i have contacts already on windows messenger but when i sign in on a different pc its says i dont have any contacts, ive tried to add them but it doesnt seem to do it.

  • Anonymous May 05, 2009

    i cant see my contact list some body plzzzzzzzzzzz help me?

  • soslick06 May 06, 2009

    I have the exact same problem



7 Answers

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I emailed microsoft about this problem,heard back 2 days later and there expert advice is.......It Is a known problem that Is currently being Investigated please except our regrets that this has happened and please roll back to messenger 8.5 untill the problem Is resolve.I had already done this when I got the email,but here is there workaround/solution
As a workaround, you may try downgrading Windows Live Messenger. Please follow the steps below how to uninstall version 2009 and install version 2008.

a. Click Start, click Run and type appwiz.cpl and then press ENTER.
b. In the list of currently installed programs, locate and select Windows Live Essentials and then click Change/Remove.
c. Click Uninstall.
d. Follow the prompt on how to remove all Windows Live products accordingly.
e. Download version 2008:

Posted on Apr 13, 2009

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Right! I have just had this problem :(

BUT!! i managed to fix it ;)

Basically i went, Start| Default Programmes| (And clicked on Live Messenger Plus) Repair

It then gave me options to Uninstall or Repair: I Clicked Repair

It then gave me 3 tick boxes which said like "Delete Internet Scripts" (Something along them lines)
- I unticked them all

after it had repaired successfully, i signed in but i signed in as online and it worked!

Hope this works :)

Posted on Apr 12, 2009

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  • 93 Answers

This has affected millions of people all over the world, and although MSN has been trying to fix the problem, I believe the still have not done enough.

Aside that, here is what you need to do.

Click Start, click Run and type "regedit" without the quotes.

This will open the Registry Editor


Double click on HKEY_CURRENT_USER and you will see software. click on it and you will see Microsoft. under Microsoft you will see MSNMessenger. After you click on that, scroll down until you see ProtocolHandlerLock.

This is "HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger"

Double click that and you will see '0'. Just type 1 where the 0 is and click ok.

Then, close the Registry Editor and try downloading and installing the latest version of Windows Live Messenger.

Let me know if this works, because for some it will and others it won't.

Posted on May 28, 2009

  • rider_13
    rider_13 Aug 19, 2012

    I know this is a 4 year thread, but I'm having this problem right now. I'm currently in the ProtocolHandler, but I don't know which 0 to change to 1: "0000 01 00 00 00"

  • rider_13
    rider_13 Aug 19, 2012

    I know this is a 4 year thread, but I'm having this problem right now. I'm currently in the ProtocolHandler, but I don't know which 0 to change to 1: "0000 01 00 00 00"


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After using Live Messenger 9 for a while, 1 day suddenly my contact screen was shown blank. I tried repairing it, like mentioned above (only for me I had to go to the control panel > add/remove programs > Windows Live Essentials > change (repair) it took 3 minutes to repair, I restarted the computer and my contact list was back.. THANKS!! (especially to Georgia15 who directed me to this solution)

Posted on Jun 08, 2009

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Nothing work, just step back and install live messenger version 8.5 or 8.1 you may see your all contact list back.Its common problem in live messenger version 9. So keep on Using live messenger version 8.1 or 8.5 both working fine

Posted on Mar 17, 2009

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My import new contacts screen doesn't come up

Posted on Jan 06, 2011

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Maybe try reinstalling messenger 2009 off of filehippo and save the file instead of run it might work.

Posted on Mar 01, 2009

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Posted on Jan 02, 2017

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SOURCE: why is there problms in addin contacts in wlm2009???

ok in any version you using it will ask you at the time of sign in;
user Id=============

appear offline available busy awey

you can select either one you like.

Your rating is very important to me....
Was this helpful?

Posted on May 26, 2009

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1 Answer

I am at a different house than mine. The server here has problems in connecting me to msn.

try this
close MSN
than go to
control panel
add&remove programs
‘windows live essentials’(if using WLM 2009)
‘windows live messenger’(if using WLM 8.5)
click on 'remove'
and then on 'repair'
wait til the wizard finishes
sign in again

=?if it does not work uninstall from the control panel
control panel
add&remove programs
'windows essentials' ( if using WLM 2009)
'windows live messenger(if you use a previous version)

=?if it doesn't work
? You have to use this program created by microsoft to remove WLM 9.0 beta3/WLM 2009
Windows Installer CleanUp Utility 1.0…
once started search in the programs list for "(All Users) Windows Live Messenger [14.0.5027.0908]"
mark it with a mouse click, then click on the 'remove' button'

=?Windows live Messenger 2009

?windows live messenger 8.5…

?PLUS live 4.80
(don't support the sponsor)

?NOTE: if you are trying to install WLM 8.5 and having problems, using Windows Installer CleanUp Utility search and remove "(all User) Windows Live Beta (all programs) [14.0.5025.904]"

=?if it doesn't work use "zapmessenger"
A regular issue faced is the dreaded “Another version of the product is already installed”, “Your computer has a newer version of MSN Messenger than the one you are trying to install”, ““Your computer has a newer version of Windows Live Messenger than the one you are trying to install”, “The feature you are trying to use is on a network resource that is unavailable” and similar messages.……

If that still doesn't work try contacting your server provider. That should also be free.
Hope I helped MSN expert Dr Reed

Nov 11, 2009 | Microsoft Windows Live Messanger


Review Windows Live Messenger 2009 and how to record MSN webcam

Some days ago, Microsoft released the betas of the latest versions of its Windows Live Suite – dubbed “Wave 3”, which will also encompass a huge redesign of all the entire Windows Live product line, online and offline. In this update, all of the Windows Live family components have had a redesign, but the biggest has had to be Windows Live Messenger 2009.
Actually, the old versions of Windows Live Messenger or MSN, as most of us used to call it, has gained rich users through out the world. But, just like other software tools from Microsoft, they also bring much complaining. So how about the new Live Messenger? I just upgraded to the latest Windows Live Messenger today and I have to say, I'm pleasantly surprised with the major changes they have made with the UI and the features.
This 14MB download took just a few minutes in my tests, though we had to proceed with care to prevent Windows Live Messenger from installing unwanted items, such as a desktop shortcut or Rhapsody music software. Once installed, Windows Live Messenger displays a drop-down menu of features along the top, contacts within the center pane, a search box on the bottom, and tabs for eBay, Rhapsody, and other services along the left. Microsoft fans will like the integration with MSN Spaces and the company's other properties. However, we wish we could hide the animated panel of ads at the bottom.
Then I fantasized a while in the new features of Live Messenger 2009. Because I've been using Windows Live Messenger formerly MSN Messenger for over a more than 5 years, I found that now it really has developed into a fine messenger. After initial testing, I found very little to complain about; in fact, while I could spend an entire week talking about all the cool things, I decided to isolate my reviews on several to new cool features which make Windows Live Messenger 2009 better.
New Vista style look of the main UI
The main sign-in screen has a new clean look with warm colors. A clean and a well defined layout. Taking a page from Vista, Messenger 2009 features a brand new “glassy” look on all the client’s windows, helping it to mesh better with Microsoft’s latest OS. The crystal-cleanliness of the entire client gives the IM a sleeker look outside the original blue and green outfit.
The background is now customizable, like it has been in MSN v8.5; but this time, you can add a preset theme, or “scenes”, or create your own with an image of your choice. As well, you have also the choice to mix and match the colors, with one can be the color for the header, and another can be for the color of the bottom part of Messenger. We suggest you stick with the same color for both, but this feature is pretty interesting.
New contact organization and displaying
The biggest out of the redesign is the contact list (see left). The entire thing has gotten a massive redesign, but still has not departed from the original idea that there should not be any menu bars.
Before you start organizing your contacts into groups, be forewarned: the 2009 Messenger experience is a little different from version 8.5. Now, your friends will go into “categories.” Meanwhile, you can pair different folks into “Groups” which help facilitate Messenger 9.0’s powerful new group chat feature. The development illustrates a strong commitment to streamlining communications and the group chat feature is no exception.
We all have a small circle we talk to most on IM and now, Messenger 2009 makes it easier to find them on our contacts list with the “favorites” category. Organize this section at anytime; when your favorites sign-on, you’ll see them up top, front and center. Simple and effective.
Another brand new thing is “Favorites”, which allow you to make a list of “favorite” contacts. This, effectively, is not a new category, but just a section where you can drag and drop friends or family members that you like. As well, the Favorites section is given a different activity indicator setting, but you can change that as well.
Customizable chat window
Greatly improved video phone call
Windows Live Messenger video call quality is better than ever. With the most recent Messenger release and a quality webcam, you can now experience a clearer, sharper picture with full-screen VGA video. True VGA video (640x480) is up to four times better resolution then prior solutions when switched to full screen. To experience a true VGA video call, you will need the latest version of Windows Live Messenger, a webcam, a PC with a dual core processor and broadband Internet connection.
However, the evolution of Windows Live Messenger between 8.5 and 9.0 in terms of video call capabilities does not stop here. The instant messaging client now brings to the table superior connection time when users initiate a video call, as well as a video-centric interface available outside of full screen mode. Starting with version 9.0, Windows Live Messenger is now a part of Windows Live Essentials, a package designed to centralize all the components that have been separated from the Windows operating system.
An interesting MSN webcam recorder for you
The video call of Live Messenger has evolved to a new and higher level. But there is no recording function. It is really a pity, because so many users of MSN are eager to be able to record MSN webcam video and save on the PC. Here I would introduce a Third-Party software tool which could help you easily to achieve this objective.
Camersoft MSN Video Recorder is a professional recorder software for Windows Live Messenger. It could record MSN webcam during video call with your friends or family and save as AVI video files on your PC or laptop.
This MSN webcam recorder is very easy to use, only a few mouse clicks are needed to complete MSN recording work. In addition, the MSN video recorder is integrated with an advanced Video Converter component, which could be used to convert your videos, whether the recorded AVI or other videos like FLV, MP4, etc... to many formats and support rich portable players and mobile devices like: iPod, iPhone, BlackBerry, Zune and so on.
It is very useful feature and I could convert the recorded files to my iPod and share with others, really very interesting and joyful.

on Jan 06, 2010 | Computers & Internet

1 Answer

Every time i start live messenger it says there are invitations, while there are non. also new contacts i add dont show up in my list until much later

This could be due to your contact space. I suggest you try deleting a few contacts if you have more than 400. If you have less than 400 then try downloading the new 2010 msn. Hope I helped MSN expert Dr Reed

Nov 05, 2009 | Microsoft Windows Live Messanger

1 Answer

Msn wont let me add any contacts. if i add them it comes up the contact does not have msn yet, the contact is in my list but no requests are sent or they never appear online when they are online. I signed...

I suggest downloading a new msn or lose MSN
than go to
control panel
add&remove programs
‘windows live essentials’(if using WLM 2009)
‘windows live messenger’(if using WLM 8.5)
click on 'remove'
and then on 'repair'
wait til the wizard finishes
sign in again

Hope I helped MSN expert Dr Reed

Oct 05, 2009 | Microsoft Windows Live Messanger

1 Answer

All my contacts are missing from my contact list

This is what MS told me to do..but did not work. Finally they told me to use 8.5. Try if it helps you.

Messenger Connectivity Log & Contacts Log

A. Delete the old log files.

Right-click the Start button and then click Explore. In the window that opens, click Folder Options on the Tools menu. Click the View tab, and then make sure that Show Hidden files and folders option is selected.

1. Click Start, click Run, type %userprofile%\Local Settings\, and then click OK.
2. Double-click the Application Data folder, double-click Microsoft, and then double-click Messenger.
3. In the Messenger folder, look for the MsnMsgr.txt file and delete it.

Note: If you get an error stating that you cannot delete MsnMsgr, please make sure that Windows Live Messenger is not running on the background. To check this, open the Task Manager window and check whether the msnmsgr.exe is running on Processes. If it is, select the application and click End Process. If you are prompted, click Yes.

To open the Task Manager: Click Start and then Run. Type taskmgr.exe and click OK.

4. If you don't see the MsnMsgr.txt file, please proceed to step B to enable the connection logging.

B. Turn on connection logging if the feature is not yet enabled.

1. Start Windows Live Messenger but do not sign in.
2. On the Tools menu, click Options.
3. In the left navigation bar, click Connection.
4. Click Advanced Settings.
5. Under Connection Logging, make sure that the Save a log of my server connections to help troubleshoot connection problems check box is selected.
6. Click OK.

C. Try to sign in to Windows Live Messenger again to replicate the error or issue being encountered with the service. A new connectivity log file, MSNMsgr.txt, is created the moment a sign in attempt to the service is made. When errors or issues are encountered, the connection logging feature will capture their logs.

D. Access the newly generated MsnMSgr.txt by following the steps in step A. Please look also for the ContactsLog.txt file. Please attach the files on your e-mail response to us.

Copy of the Windows Live Contacts folder

The Windows Live Contacts folder can be accessed on this path:

C:\Documents and Settings\ Your Windows logon name \Local Settings\Application Data\Microsoft\Windows Live Contacts

Note: Windows Logon name is the logon name that you use to sign in to Windows.

Right-click the Windows Live Contacts, select Send To, and then select Compressed (zipped) Folder. A compressed file is created in the same folder. Please upload the file to Windows Live SkyDrive and we will retrieve the file from there.

To access Windows Live SkyDrive, please do these:

  1. Open your Internet browser and visit
  2. Sign in using your Messenger ID and password.
  3. Click on the Public folder.
  4. Click Add files and locate the zipped Windows Live Contacts folder. Upload it.
  5. Once the file is successfully uploaded, please send us the URL or link on your e-mail response so we can download it.

While we are working on this issue, we suggest that you temporarily use the earlier version of Windows Live Messenger (v8.5) so you can continue to communicate with your friends. Please note that to be able to install the previous version, you need to uninstall all the Windows Live Essentials programs (i.e. version 2009 of Messenger, Mail, Photo Gallery, etc.).

1. Exit Windows Live Messenger.
2. Click Start, click Run, type appwiz.cpl and press Enter
3. On the Add or Remove Programs window, click on Windows Live Essentials, and then click Uninstall/Change
4. Select Uninstall, click Continue.
5. Under Select the programs you want to uninstall, check all the Windows Live programs shown and then click Continue.

Windows Live Messenger 8.5 can be downloaded from:

Apr 29, 2009 | Microsoft Windows Live Messanger

1 Answer

Why is there problms in addin contacts in wlm2009???

ok in any version you using it will ask you at the time of sign in;
user Id=============

appear offline available busy awey

you can select either one you like.

Your rating is very important to me....
Was this helpful?

Apr 24, 2009 | Microsoft Windows Live Messanger

1 Answer

Hi I am desperate


Please try this. Delete or rename the following directories:


where %USERNAME% is your username in Vista and %YOUREMAIL% is the email you use to connect to WLM.

Best regards,

Apr 17, 2009 | Microsoft Windows Live Messanger

2 Answers

Contacts missing from my contacts list

Hello from Portugal,i used to have the same problem,when i logged to msn no contacts although in hotmail they where all there,so i uninstalled windows live essencials(all programs) then downloaded windows live messenger 2009(again) but this time i only installed the messenger app!problem solved now when i log in all my contacts are there and the messenger works at is full power(lol) hope i helped someone and sorry for my english!

Nov 10, 2008 | Microsoft Windows Live Messanger

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