Question about Acer Aspire 5315-2153 Notebook

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Problem with Acer Aspire 5315 Laptop screen turning white

When I am using my Laptop the screen sometimes turns white completely. This also can sometimes happen when I switch on my machine so it does not seem to relate to heat/cold or software.
Could you please offer advise on what it may be and a possible solution.

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  • redroz1e Mar 02, 2009

    Am corresponding with Acer at the moment as the laptop was only just out of warranty and they say they did not get my service request. Has since found that the mobile intel (r) 964 chipset is not using any resources as it has a problem. As I nothing about computers could you tell me if that may be the problem.



    Thanks

  • redroz1e Mar 02, 2009

    I ran my laptop in safe mode using my pc monitor and stumbled upon the chipset thing by accident. I have heard that this is a known fault and if I could get the screen to work that Acer has a fix for it on their site but I cannot get the screen on. Once you come out of safe mode the screen reverts back to the laptop one which is still white. Any ideas how I can get the laptop to stay on my pc monitor whilst I change the settings and to what? I have tried FN+F5 and alt and F5 and FN and F8. I have also seen that right clicking the desktop will bring up graphic options but not seemingly in safe mode so this didnt work either. HELP!!!!!!!

  • Anonymous Apr 02, 2009

    I have the same problem, my screen is white as soon as i turn it on.

  • fields5302 Apr 02, 2009

    I have the same problem, my screen is white when powered on.

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I work for an Acer service centre and your laptop shuld be under warranty. I'd suggest to have it checked by a service centre close to you as it is a hardware problem, possibly with the LCD.

Posted on Feb 24, 2009

  • Shakeel Muradali Mar 02, 2009

    how are you able to tell that your intel chipset is not using any resources?

    whatever it is, it is obvious it is a hardware problem and it would be very advisable to have it checked physically by a technician esp someone experienced in LCD repair. As for warranty, find out from acer how much it would cost you to upgrade or extend your warranty.

  • Shakeel Muradali Mar 02, 2009

    In my experience, you should have your PC monitor connected when trying to boot up your laptop. the Fn + F5 combination keys should bring the display to your monitr screen. If it is not working, wait for windows to load up fully and then try the key combination. This should work for you.

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