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Re: Dell 920 printer won't print magenta.
There are chances the magenta ink got over or its dried : # Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel. # Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right). # Continue doing this until it looks clean. # Then dab the cartridge on the towel to make sure the ink is flowing. # Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
1. Look for a shiny piece of metal underneath the contacts at the back of the carrier. 2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.
# Reinstall the cartridges, making sure you snap them correctly into the printer. try this if this did then heat the cart cartridges walls with hair dryer for 2 min then insert it back and check if it works:
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2 Open the Dell Printer Solution Center on the computer. Click "Start," located in the bottom left corner of your computer. Select "Programs" from the menu displayed. Click "Dell printers." Click "Dell AIO Printer A920" and then click "Dell Printer Solution Center" to open the Dell Printer Solution Center.
3 Click on the "Maintenance" tab and select the option that says, "Clean to fix horizontal streaks."
4 Click "Print." This will print a nozzle print page, which forces ink through all of the nozzles to clean and unclog them.
5 Print a regular document again to see if the print quality has improved. Repeat the cycle up to two more times to improve printing quality.
You have to install the printer drivers. Click here to download the driver for DELL A920. Select the driver file according to your Operating System (e.g. Windows XP). After downloading the file, just double click it and follow the on-screen instruction. This will install the printer and you would be able to print.
My wife just had the same proiblem today with the same cartridge carriage. Target's has a Lexmark (which makes this Dell) for $49 which is probabpy better than trying to repair. FYI the ink cartridges for the Dell will not fit the Lexmark.
What happens when you try to print from the printer. Just try to make a copy of a document from the printer. if that works it should be issue with driver uninstall and riesntall the driver should fix the issue
I have(had) the same problem using the Dell A920 printer on a Dell compunter running XP. After spending a hour trying to find a solution on the internet, I finally found a solution on my own.
When ready to print a envelope.
Go to File/Print
Click Properties button
In lower right hand corner, check "Print Color Image in Black and White" box
Click OK button
Click OK in print pop up
When finished, repeat to uncheck "Print Color Image in Black and White" box to allow for color printing.