Question about Dell A920 InkJet Printer

1 Answer

Dell 920 printer won't print magenta.

My dell A920 printer won't print magenta. Black is ok and the other cololurs print but look funny without any magenta in it.

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  • am85 Mar 23, 2009

    it is still not working and now the blue doesn't print either!

  • b_cindi Apr 24, 2009

    My black cartridge prints with horizontal lines. I have cleaned the heads and run tests probably 7-10 times. It printed a little better when I heated the cartridge. This is an off brand cartridge but this was happening with my last cartridge too. Also, the same "skips" seem to show up when I run the "horizontal clean up." Any other suggestions??? I'm at a loss!!




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There are chances the magenta ink got over or its dried :
# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer. try this if this did then heat the cart cartridges walls with hair dryer for 2 min then insert it back and check if it works:

Posted on Feb 24, 2009


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Related Questions:

1 Answer

Run cleaning utility

  • Clean the Ink Cartridge Nozzles
    • 1 Load printer paper into your Dell A920 Printer.
    • 2 Open the Dell Printer Solution Center on the computer. Click "Start," located in the bottom left corner of your computer. Select "Programs" from the menu displayed. Click "Dell printers." Click "Dell AIO Printer A920" and then click "Dell Printer Solution Center" to open the Dell Printer Solution Center.
    • 3 Click on the "Maintenance" tab and select the option that says, "Clean to fix horizontal streaks."
    • 4 Click "Print." This will print a nozzle print page, which forces ink through all of the nozzles to clean and unclog them.
    • 5 Print a regular document again to see if the print quality has improved. Repeat the cycle up to two more times to improve printing quality.

  • Read more: How to Clean a Dell A920 Printer '

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

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