Re: Fridge/Freezer combo - Freezer working fine but...
There is a duct between the freezer and refrigerator. Sometimes this duct blocks off with ice and won't allow airflow. Open your refrigerator door and check for air flow if there is none the duct needs to be defrosted. turn off freezer/ refrigerator and defrost.
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Does your model have independent thermostats for the fridge & freezer???
If not, could be that you will need to change the Thermostat.
These are not expensive - around £10 if you buy on the Internet.
Easy to fit yourself...just turn off the power, remove the power plug from the wall, then unscrew the 'stat unit from inside near the top of the fridge (some are attached to the interior light) and remove the screw holding the thermostat tube to the rear wall.
Often the thermostat gets a small hole somewhere in the long tube, which then lets all the gas escape, making the stat useless.
You can see these small holes in the pipe if you use a magnifying eyeglass, like the kind Jewellers use.
It has seperate cooling circuits as you describe the problem can be a leak of refrigerant in the freezer circuit.if there is no heating up in the freezer condensing coil.It has to be check for the leakage.
s it should the ambient temperatures that you said are way to cold to expect the freezer to operate properly. move it indoors and or contact the manufacture and see if the have a kit to put on the unit to work properly.