Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

2 Answers

Motorola SB5100 help. Online light won't come on.

My standby button wasn't turning my internet on, so i pulled the power cord out and put it back in but now my online light won't come on. what do i do?

Posted by on

  • 1 more comment 
  • mike_piv_77 Mar 23, 2009

    my online light will not ligh up

  • reeper01 May 08, 2009

    same issue. only 3 months old and it starts pullin this **** except my online light isnt blinking at all and neither is my send light. My recieve light will work until i go to my network settings and try to repair connection and then i lose it too. After an hour of plugging and unplugging and restarting stuff it will finally act normal but if i step away for 20 minutes the send and online lights go out and i have to go through all of it again.

  • jcjordan7777 May 17, 2009

    what about getting new modem

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Just to give people a heads up. The InternetServiceProvider has access to be able to block your connection via your registered MAC address for what ever periods of time they wish. More often then not companies such as RoadRunner, Rogers Cable, etc will do this to customers purposely to harass them. If you cut down the amount of services you have or only have internet service and the company provides multiple services they do this to get the customer to call the company so they can offer a paid service call or get you to buy other products. They will deny that they have access to do this and suggest it is a line quality issue. Check http://192.168.100.1/signal.html to view your signal quality and tell them over the phone. Don't let them con you.

Posted on Mar 30, 2011

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 31 Answers

I work for a cable company. If Power, Recieve and Send lights are all solid and the only one that is blinking is online on these modems it means that the unit is not provisioned properly by your ISP or the device is malfunctioning. You will need to call your ISP and tell them this and they should be able to help you out pretty easily. You may also try unplugging the device and letting it sit for 5 min. and plug it back in.

Hope this helps.

Please Rate.

Posted on Apr 10, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Thomson TG585 v8 connection problem


this is way too vague, try power cycling your modem and router. also make sure you have not accidentally hit the standby button (teal oval on front). let me know what lights are on and or flashing and what lights are not. that modem's GUI can be accessed by entering 192.168.100.1 in the browser bar and you may be able to diagnose your problem from there.

Nov 01, 2011 | RCA Thomson Digital Cable Modem (DCM305R)

1 Answer

Pushed the stand by button but that didnt help me grt the online to work


Make sure that all of you connections on your modem are plugged in (you should see 4 green lights and one blinking yellow/amber light). If you only have one amber light, press the standby button again. If the modem still is not working, check to make sure that the coaxial cable from the wall is tightly (hand tight) screwed into both the wall and the back of the modem, unplug the power cord and wait about 30 seconds before plugging it back in. Give the modem time to boot up (about 2 minutes usally) and try to connect to the internet again.

Aug 23, 2011 | Arris SURFboard SB5101 Cable Modem

1 Answer

Sb5100 surfboard motorola modem I can't get an Internet connection on my laptop. The only light lit on the modem is standby. I tried unplugging it to reset it but it didn't work. Please help!


the standy by feature is a button on the top of the modem. Press button and check that all your lights come on green (power send recieve and online). then you should have connection

Jan 09, 2011 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

2 Answers

I just updated my internet speeds and was told to reset my Motorola SB5100 modem, but i cant find a reset button on the back panel. How do I reset the modem?


Log in to your modem using 192.168.100.1
You will see a configuration button on the left, click that.
Click the factory reset / restore default settings button.
To simply turn i toff and on click reset cable modem below or simply unplug and replug the power cord.

Dec 11, 2010 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

My Motorola sb5101 won't come online how do I troubleshoot this? My cable connection is fine. When the modem boots up the green power light comes on and stays on followed by the receive light and the send...


These modems are very tricky. When this type modem goes into stand by modem that indicates that you do have a connection to your internet service provider. The reason you cant get online is because all internet access is disabled wile the modem is in standby. If you look closely there is a button located on the top of the modem. This is the stand by button. If you hit that button it should take the modem out of stand by mode and reestablish your connection to the internet.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 02, 2010 | Arris SURFboard SB5101 Cable Modem

2 Answers

My modem keeps going to standby mode


That is usually a problem with signal levels or the modem isn't set properlly. I don't know who your provider is but you should get hold of them and get them to fix it. They should send a tech out to check your signal. While they can check the modem remotely it does not provide them with the same information that a onsite check does. There is nothing you can check or change as a end user.

This can be signal levels, or signal quality (noise), or bad cableing and so on.

Apr 16, 2010 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Problems with Motorola Surf SB5100


Have you tried unplugging the modem's power cord for at least a couple of minutes? If that doesn't work, have you called your ISP? The problem could be anything from a billing issue to an outage in your area, to a modem that needs to be replaced. Your internet service provider would be the best place to (try to) find help.

Dec 01, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Motorola SB5100 Cable Modem Power Lght Flashes


Call your Internet Service Provider.
They can remotely "connect" to the cable-modem, and diagnose it.

Jul 16, 2009 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

When I press standby button the standby led doesn't turn on


First, make sure you have an internet connection. If so, shut down the modem. Pull out the power cable and Coax cable from the back of the modem. Then first put the power cable in, then the coax cable and then turn on the unit. Restart your computer to verify a connection. Then try to press the standby button. If this doesn't work call your internet provider and they can reset the modem remotely for you.
Good Luck.

Jul 08, 2009 | Arris SURFboard SB5120 Modem

Not finding what you are looking for?
Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100) Logo

1,143 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Modems Experts

swDemonDog

Level 2 Expert

233 Answers

Terry Allen
Terry Allen

Level 3 Expert

680 Answers

Suddenlink Help

Level 1 Expert

43 Answers

Are you an Arris Modem Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...