Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)
My standby button wasn't turning my internet on, so i pulled the power cord out and put it back in but now my online light won't come on. what do i do?
Just to give people a heads up. The InternetServiceProvider has access to be able to block your connection via your registered MAC address for what ever periods of time they wish. More often then not companies such as RoadRunner, Rogers Cable, etc will do this to customers purposely to harass them. If you cut down the amount of services you have or only have internet service and the company provides multiple services they do this to get the customer to call the company so they can offer a paid service call or get you to buy other products. They will deny that they have access to do this and suggest it is a line quality issue. Check http://192.168.100.1/signal.html to view your signal quality and tell them over the phone. Don't let them con you.
Posted on Mar 30, 2011
I work for a cable company. If Power, Recieve and Send lights are all solid and the only one that is blinking is online on these modems it means that the unit is not provisioned properly by your ISP or the device is malfunctioning. You will need to call your ISP and tell them this and they should be able to help you out pretty easily. You may also try unplugging the device and letting it sit for 5 min. and plug it back in.
Hope this helps.
Posted on Apr 10, 2009
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Posted on Jan 02, 2017
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try using a new cord also there is a switch for power on and off try pressing the standby button. here is a link in case to help you
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