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Hard Disk Failure

''Non Disk or Disk error replace and strike any key or Press F10 to and run HDD Self Test''
This statement keeps coming up at start up. And I've done everything neccesary.

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  • Chip Loon Ng
    Chip Loon Ng May 11, 2010

    Hi,

    Can you tell us what steps have you did so far? Thank you.


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2 Answers

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  • 7 Answers

Check ur ide cable and your hardisk co ntains any badsectors on it.

Posted on Feb 24, 2009

  • David Provis
    David Provis Feb 05, 2014

    i just found out it has no hard drive

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  • 46 Answers

This error comes when the hard disk is not getting detected you need to follow following steps to trouble shoot

  1. check the power to hardisk
  2. check the interface cable ide/sata
  3. replace the cables & check if necessary
  4. check the boot sequence in bios
  5. check if there is a floppy od cd in the drive & remove it

Posted on Feb 24, 2009

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Laptop won'y start up has non-system disk or disk error


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My hard drive fails and it wont boot. What is the best solution to it?


If its a HP notebook then perform the har drive self test.
Here are the steps below.
Steps for HDD self test.

  1. If the notebook computer is running solely on battery power, plug the AC adapter into the notebook.
  2. Shut down the computer if it is running.
  3. Press the power button to turn on the computer.
  4. Press f10 when the HP/Compaq logo displays.
  5. After the BIOS Setup Utility displays, use the Right Arrow key to select the Diagnostics menu.
  6. Select HDD Self-Test options .
  7. Press enter to display a list of HDD/Self-Test options.
  8. Select Notebook Hard Drive and then press f10 to display an Estimated test time .
  9. Press f10 to continue. The Hard Drive Self Test executes a Quick test , a Comprehensive test, and a SMART test.

If the hard drive fails then surely there is no option other than replacing it....
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Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer.
  1. Plug the AC Adapter into the computer.
  2. Turn off the computer and wait 5 seconds.
  3. Press the Power button to start the computer and repeatedly press the f10 key to enter the BIOS Setup menu.
  4. Use the Right Arrow or Left Arrow keys to navigate through the menu selection to locate the Primary Hard Drive Self Test option. Depending on your BIOS, this may be located below either Diagnostics or Tools .
  5. Select Primary Hard Drive Self Test , and then press the Enter key to start the test.

NOTE:
The exact wording of the option for your particular BIOS may be slightly different.
The Hard Drive Self Test performs a Quick Test followed by a Comprehensive Test . During each test, the window displays a status bar and an estimated time to completion. See HP Notebook PCs - Testing a Hard Disk using the Built in Self Test for additional information.
  • If any test fails , contact HP service and support for instructions on how to order a replacement hard drive.
  • If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
  • If there is no physical problem with the hard drive or memory, then try reinstalling your Windows operating system to troubleshoot the problem.
If it fails then you need to replace the HDD. If you can provide me the product no. then I would be able to find the exact part no.of the HDD.
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Computer will only start in safe mode hp cue root and hp help and restore are not working? what is the best resolution? hard drive failure?


I have included some directions from HP about using an embedded Hard drive test. This is done using the BIOS. Try this to rule out a hard drive problem. This is supposed to also repair some hard drive issues. Then, we can go from there.

Brian

Perform a hard drive self test Many computer problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test repairs soft errors on the hard drive, but does not report the errors. After the test completes, be sure to restart the computer to determine if the test repaired any problems you are experiencing with your computer. To use the HP Hard Drive Self Test, follow the steps below. NOTE: If the notebook computer is configured with two hard drives, then it may be necessary to test each drive separately.
  1. If the notebook computer is running solely on battery power, plug the AC adapter into the notebook.
  2. Shut down the computer if it is running.
  3. Press the power button to turn on the computer.
  4. Press f10 when the HP/Compaq logo displays.
  5. After the BIOS Setup Utility displays, use the Right Arrow key to select the Diagnostics menu.
  6. Select HDD Self-Test options .
  7. Press enter to display a list of HDD/Self-Test options.
  8. Select Notebook Hard Drive and then press f10 to display an Estimated test time .
  9. Press f10 to continue. The Hard Drive Self Test executes a Quick test , a Comprehensive test, and a SMART test.
If any test fails , contact HP for instructions on how to order a replacement hard drive. If all of the tests pass, the hard drive is not damaged. As a rule, HP does not replace a hard drive that is under warranty if it does not fail the HP Hard Drive Self Test.

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1 Answer

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  • Prepare to diagnose the computer .
    1. Disconnect all peripheral devices.
    2. Perform a Hard Reset.
    3. Disable the Automatic restart on system failure option.
  • Remove any non-system disc from the computer . During startup, the BIOS checks different devices to locate the Windows operating system. If the boot order is set to check the optical disc drive or the card reader (if the notebook is equipped with a card reader) before it checks the hard drive, and there is a non-system disc in the CD/DVD drive or there is a memory card in the card reader, the boot will fail. This problem can be resolved by setting the BIOS to check the hard drive first.
  • Reseat the memory modules . If you are getting memory errors, most BIOS versions have additional tests that can be run to test the memory. There could be a problem if one of the sticks is defective or loose in the memory slots. To determine what is causing the memory failure, disconnect all electrical power, and then remove and re-insert the memory modules firmly into the slots. Some HP Notebook PCs come with two sticks of memory and have two memory slots. On most notebooks, the memory module compartment is located on the bottom of the case, but the exact position varies by model. On some models, the memory compartment is under the keyboard. See your User Guide for the exact location of memory modules on your notebook.
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    • If the BIOS Diagnostics screen displays, select Memory Test .
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    • If the System Diagnostics screen displays, select the Hard Disk Test to run the hard drive test. Allow the Quick and Long Hard Disk Self Tests to run.
    • If the BIOS Diagnostics screen displays, select Primary Hard Disk Self Test . Allow the Quick and Long Hard Disk Self Tests to run.
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    However try the following to fix..

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    Backup Data Before Proceeding Although the notebook may continue to start Windows after displaying the message, it is advisable that you immediately backup your personal data from the PC by copying it to a Network Drive, CD, DVD or USB storage device. After completing the backup, use one of the following methods to resolve the error. Step 1: Test the Hard Drive Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.
    1. Plug the AC Adapter into the Notebook PC.
    2. Press and hold the Power button for 5 Seconds to turn off the PC.
    3. Press and hold the F10 key while you press the Power button to turn on the PC. Release the F10 key after text is displayed on the screen of the PC.
    4. After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.
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    6. Press the Enter key to start the test.
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    If all tests pass , press the power button to restart the PC. The error was most likely a result of a shock to the PC triggering a SMART error from the Hard Drive. Since the Notebook PC passed the Hard Drive Test, it is safe to use.

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