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Hi Subsidy Password is used by Motorola and other handset manufacturers to refer to the 8-digit unlock code necessary to remove the operator lock (also known as subsidy lock) from cell phones. This code is randomly assigned to individual cell phones by the OEM on request of the mobile service operator and prevents the use of a particular phone on a cellular network other than that to which the phone was originally sold. You can check out www.gsmliberty.net they do offer unlocking services for mobile phones.Thanks
Have you checked to see if the websessions information iis correct in order for your wifes phone to access the internet for Cingular. Go to your Main Menu and click select on the browser icon. Now scroll to find WEBSESSIONS and click SELECT. Depending on where the cell phone came from initially it will either have just a couple of choices or a lot of choices here. You need to locate either a Cingular3 or MEdia Net. These are usually what the setting name is called. You need to verify that these settings are correct for your AT&T service. I do not know if it is ok for me to put the info here. So I will tell you where you can find it.
You need to go to the at&t website for support/tutorials. It is: https://www.wireless.att.com/support/ This should take you to the correct arera. You need to make sure that your checking info for a V3 razr, go to PHONE/DEVICE SUPPORT and then click on TUTORIALS. This should take you to where you need. If the phone showing is not a v3 you need to change it to a v3 by clicking on the (not my phone/device? link located under the cell phone picture.). Under SELECT CATEGORY you need to go to TEXT MESSAGING-SMS, under the SELECT TUTORIAL click on SEND/RECEIVE TEXT MESSAGE. This will give you the information you need to hopefully fix your wifes phone so that she can use Multi-Media. Unfortunately when a phone is unlocked it won't always work for Multi-Media. For example: if the phone was initially a T-Mobile phone the settings for Multi-Media will not be set up for AT&T. They are different. I hope I have helped you.