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Sony Ericsson Master
Re: phone locked!!!!!!!! both the pin and puk!!!!!!!!!!!!
Hi if you have entered the puk code wrong too many times, you can't enter it anymore, time to call your service provider for instructions or possibly replacement sim card. I've explained more on this page http://www.bukisa.com/articles/19406_puk-code
only the company who owns the sim card can give you the puk code, the phone will work OK if you insert another simcard to the phone.
Let me know if you need anythin else.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Few people use PIN locking system to lock their phone to avoid un-authorised access. Though this is a good option. Three wrong entry of PIN code will result in SIM blocking. Once SIM gets blocked, phone starts asking PUK code to enter. If you again enter wrong code for three times, SIM gets completely blocked. You have to walk into your service provider outlet to get a replacement SIM card.
PUK code is a SIM specific code assigned by your service provider. No way you can guess & enter it. So, when it asks for the PUK code, don't do anything, get the PUK code from your service provider(Of which company your sim is). Just call cutomer care and ask your pin. He will ask you the name of sim holder and sim no printed over the sim, be ready with this data before calling cutomer care.
If you have lost your pin number, the only way to rest the PIN is either using a different SIM card, or entering wrong PIN three times, triggering in PUK code, and then calling SIM card phone company to unlock the PUK.
A lost PIN cannot be retrieved, only the PUK can be discoverd, but you will have to call the phone company.
PUK means "personal unlocking key" .
The PUK code is asked if you enter a wrong pin 3 times.
You need to call the phone company that released the SIM card, they can retrieve the PUK code from a database for free.
In your case you need to contact your SIM card provider technical support to unlock the SIM.
SIM card provider is the brand on the SIM card. For example if you have
a Vodafone card, you will need to call Vodafone to get the PUK.
The PIN and PUK are related to the SIM card, not to the phone.
If you replace the SIM card with a different one, then the phone will not ask for the PUK anymore.