Question about HP Pavilion dv9000z Notebook

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Blu ray killed my cd rom

I have a HP DV9700 laptop. Tried to watch a blu ray disc but didn't work, so tried updating HP Quickplay to resolve... this worked and I can now watch blu ray... BUT, now I have a bigger problem... now my disc drive ONLY detects Blu Ray discs. It no longer recognizes CDs or DVDs or gaming discs or ANYTHING else!!!!! Please advise. Thanks very much...

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  • jmohara1 Feb 25, 2009

    Thanks Zohail - it seems that the lens is getting week, and a little cleaning has resolved the issue... someone has been playing too much Far Cry 2 i suspect....... Thanks for your help!

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Let me tell u that cd support is built in it has nothing to do with software ur LENS is getting weak and when it starts getting weak it first stops cd reading and writing to Double check just revert back to the old situation and check if cd's work to go back go to system restore start>all programs > accessories>system tools>system restore , go back to earlier date and see if it works if it does not then as i told u ur lens is getting weak take it to warranty claim if u have one or try cleaning it as below

open the dvd tray u can see that shiny eye like thing try cleaning the lens gently in round movement with a tissue paper or very soft cloth used to clean lcd screens see if it works , other wise ur DVD drive lens got weak from use now adays service centers are getting tons of them everyday for replacements

Posted on Feb 24, 2009

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