Question about HP Pavilion dv9000z Notebook

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Blu ray killed my cd rom

I have a HP DV9700 laptop. Tried to watch a blu ray disc but didn't work, so tried updating HP Quickplay to resolve... this worked and I can now watch blu ray... BUT, now I have a bigger problem... now my disc drive ONLY detects Blu Ray discs. It no longer recognizes CDs or DVDs or gaming discs or ANYTHING else!!!!! Please advise. Thanks very much...

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  • jmohara1 Feb 25, 2009

    Thanks Zohail - it seems that the lens is getting week, and a little cleaning has resolved the issue... someone has been playing too much Far Cry 2 i suspect....... Thanks for your help!

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Let me tell u that cd support is built in it has nothing to do with software ur LENS is getting weak and when it starts getting weak it first stops cd reading and writing to Double check just revert back to the old situation and check if cd's work to go back go to system restore start>all programs > accessories>system tools>system restore , go back to earlier date and see if it works if it does not then as i told u ur lens is getting weak take it to warranty claim if u have one or try cleaning it as below

open the dvd tray u can see that shiny eye like thing try cleaning the lens gently in round movement with a tissue paper or very soft cloth used to clean lcd screens see if it works , other wise ur DVD drive lens got weak from use now adays service centers are getting tons of them everyday for replacements

Posted on Feb 24, 2009

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Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
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Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
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Reboot your Pavilion notebook.
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Open QuickPlay and update it.
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Update MediaStart regularly.
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Restart after each update.

Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

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1 Answer

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Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart."
Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.
Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.
Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.

HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

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