Question about Xerox Phaser 8500/DN Printer

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Xerox 8500 will not recognize paper size

I have had my Xerox 8500 for about 2 years and up until now it has worked fine. Once a month I need to print a form that is 7.33 x 8.50. When I was running XP-32 it worked fine. Since I changed OS to XP-64, the printer will not recognize the paper. It keeps telling me to load the 7.33 x 8.5 in Tray 1 (whihc I have done already) or it asks for 7.33 by 10.50 ???

Any ideas?

Thank you

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  • don_chambers Mar 31, 2009

    Well that did something. Not sure if it worked yet since I do not have to print the form yet.
    Thank you

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  • 49 Answers

Hi Don,

Looks like you need to download the driver for 64 bit windows, I believe there have been some issues with 64 but hopefully this will help!

Try installing this driver - Windows PostScript PPD Driver Files - 32/64-bit

Use this link for any further problems with you 8500 -

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_8500_en,Company={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Country):str(USA),ques=ref(Prod_8500_8550):str(8500_8550),question=ref(ProdFamily):str(Prod_8500_8550),varset=Xcntry:USA,varset=Xlang:en_US,varset=prodID:8500_8550,varset=prodName:Phaser%208500/8550

Posted on Mar 30, 2009

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