Question about HP Photosmart C6100 All-In-One Printer

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I keep getting an error message on my printer for a CARRIAGE JAM. THe message says to open door, clear carriage jam and press OK to continue. I've followed the HP steps and no luck. Can anyone help?

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  • Anonymous Apr 18, 2009

    States that the paper needs to be face up in the main tray

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  • Master
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Hi and welcome to FixYa,

If you have verified that there is no obstruction, nothing preventing the carriage from moving, then most likely fault is dirt, ink smudge or bits of paper on the encoder strip. The encoder strip would be the narrow long plastic strip with barcode like markings. These has to be clear in between markings as they serve as guide for the carriage to tell the printer where the print head is. Cleaning could be done with a soft cotton cloth that leaves no lint.

Good luck and thank you for using FixYa.

Posted on Feb 24, 2009

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hi,

below is the document that i want you to follow to somehow resolve your issue.

CLICK HERE TO VIEW DOCUMENT ==>> CARRIAGE JAM

Please let me know the outcome after you perform the steps.

thank you so much.

adonscott

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