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I have a Brothers MFC-490CW printer. On my computer task bar is an icon that says the printers OFFLINE. The control panel printer shows my Brothers printer as default printer, has the check mark, but shows "error". How can I get the Printer ONLINE instead of offline. How did it get to the OFFLINE status?

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  • masenme01 Feb 24, 2009

    I tried Elke's solution, but it didn't work.
    I don't know how to change the port.

  • masenme01 Feb 24, 2009

    I haven't tried Ajkill's solution but will try it.

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The printer can go offline for several reasons.
If the printer has not been set online by the user, or by a software, the printer goes online because it is not detected by the computer or because the printer is not functional.

Do the following:

  1. To start test the printer on a different USB port, and try using a different USB cable.
  2. Try unplugging the printer from power for two minutes, this will reset the printer.
  3. If still no luck , unplug printer USB and reinstall printer software from printer CD or from download (see instructions below). The software setup wizard will tell you when plug the printer to computer.
  4. If it still does not work after reinstalling software, test the printer on a different computer , the printer is faulty.

If you have lost the printer CD you can download driver from links below.
Follow instructions, start installation with printer unplugged from USB, and set the printer as default when asked.

If the printer is connected through a network cable instead of USB, then things are different.

Posted on Feb 24, 2009

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Hi there!

Pls go to Control Panel > Click Printers & Faxes > then view your Brother printer > right click > then check if its on as Default Printer > and then click the Use Printer Online.

by this option, you will turn it to Online Mode.

Hope it helps...

let me know...

Posted on Feb 24, 2009

  • Dennis Jambalos
    Dennis Jambalos Feb 24, 2009

    and try to check your USB cables that connect to your pc and printer. check the connections...and restart the printer and your pc...

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Go to click ----start>then click settings >then click printer and faxes .>  where the printer icon is mentioned.just right  click that printer icon the options will pop up.inthat option there will be 1 option also called printer off line.just click trhat option once it will become online.then the printer will work properly.keep the printer ON and connected to the pc/laptop while doing this.then only it will work.

Posted on Feb 24, 2009

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Use this commands,

open command prompt and type
net stop spooler and net start spooler.

Posted on Feb 24, 2009

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Right click and check if there are any print job in queue and delete them .
Select printer to online ...If this does not work then try this step..
Stop and then restart 'printer spooler' service from control panel>administrative tool>services.Then restart your pc.Your print job will get canceled. If this did not work uninstall and reinstall the printer drivers ..

Good luck...

Posted on Feb 24, 2009

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  • Printers & C... Master
  • 13,433 Answers

Right click on the printer in printers and faxes and select use printer online. if this doesn't work delete the printer and all the software related and then reinstall it. also use a diffrent usb port, restart maybe required.

Posted on Feb 24, 2009

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· Step 1
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IT will Put you printer back online.

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If you are running Vista and SNMP is turned off
1. Check to see if SNMP is turned off this is a component of Vista
a- Control Panel
b- Program and Features
c- Left side of screen you should see turn windows features on or off
d- Click on this a window box should open scroll down and see if SNMP feature is checked if it is then turn it off (unchecked) follow these steps
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f- Select run as administrator
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o- Run the brother remote setup program again and change TCP/IP from “auto to static” please note you must have box checked at the top of the window edit network settings.
p- Restart the computer

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