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Please send your clipper to the Andis repair department at 1800 Renaissance Blvd Sturtevant, WI 53177. If this clipper is less than a year old repairs will be done at no charge with a copy of the receipt. If the clipper is more than a year old there is a $6.50 service fee and $5.00 shipping fee, there may or may not be a charge for parts depending on what actually needs to be replaced. If you would like to talk with a customer service rep please call 1-800-558-9441.