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Motorola Dual Tuner PVR - DCT 6412-III --- HELP

I own a Motorola Dual Tuner PVR - DCT6412 - III . I am having a problem with the recording on my unit . I can record a current program in progress only . It will not record any single FUTURE programs nor any serial programs that I have set up . I should say that it was working fine for the past year and all of a sudden developed this problem . The little red light comes on to indicate that the recording has started at the appropriate time but nothing gets recorded. I have gone to the channel that is supposed to be recording and when I hit the OK button on the remote it should indicate a recording is in progress but all I get is a message that says " One moment please this channel should be available shortly " and the screen is black ( no picture ) . I had a friend come over with his unit to determine if it was a line problem from the provider that was causing the problem or if it was my unit that was faulty. His unit works perfectly so it is definitely a problem with my unit .The provider tried several times to resend the signal to see if it would correct the situation but that did nothing to correct it . I contacted Motorola Tech dept. and they indicate it is likely a problem with one of the tuners . Where can I bring this unit for repair in Windsor , Ontario , Canada as the provider ( Cogeco ) will not help in any way as the unit is no longer under warranty . ? As of yesterday I am getting the exact same issue with my DCT6412 III in Wellington, ON. Tuner 1 has good SNR (34.7). Tuner 2 has a SNR ratio of 0/Invalid. It seems Tuner 2 is pooched for me too. A bit of a coincidence perhaps....Maarten

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I was just reading another blog on this problem and it seems you must clear any recording setup you have for the program the go to the settings and in the history file delete all listings of it. This can take a while as you must delete them one at a time. Then you can reset the series or single recordings. Seems to work for some people. I am having the same problem and programs are disapearing one at a time. Good Luck
Smalltown

Posted on Mar 08, 2011

  • smalltown1 Oct 16, 2014

    I find when my PVR starts to misbehave if I unplug it for a couple of minutes then plug it in again the machine resets itself. I do no lose any of my recordings or presets. the last resort is to call your PVR supplier as you may have to replace the machine. They seem to only last a few years.

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Hi.
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