I own a Motorola Dual Tuner PVR - DCT6412 - III . I am having a problem with the recording on my unit . I can record a current program in progress only . It will not record any single FUTURE programs nor any serial programs that I have set up . I should say that it was working fine for the past year and all of a sudden developed this problem . The little red light comes on to indicate that the recording has started at the appropriate time but nothing gets recorded. I have gone to the channel that is supposed to be recording and when I hit the OK button on the remote it should indicate a recording is in progress but all I get is a message that says " One moment please this channel should be available shortly " and the screen is black ( no picture ) . I had a friend come over with his unit to determine if it was a line problem from the provider that was causing the problem or if it was my unit that was faulty. His unit works perfectly so it is definitely a problem with my unit .The provider tried several times to resend the signal to see if it would correct the situation but that did nothing to correct it . I contacted Motorola Tech dept. and they indicate it is likely a problem with one of the tuners . Where can I bring this unit for repair in Windsor , Ontario , Canada as the provider ( Cogeco ) will not help in any way as the unit is no longer under warranty . ?
As of yesterday I am getting the exact same issue with my DCT6412 III in Wellington, ON. Tuner 1 has good SNR (34.7). Tuner 2 has a SNR ratio of 0/Invalid. It seems Tuner 2 is pooched for me too. A bit of a coincidence perhaps....Maarten
Re: Motorola Dual Tuner PVR - DCT 6412-III --- HELP
I was just reading another blog on this problem and it seems you must clear any recording setup you have for the program the go to the settings and in the history file delete all listings of it. This can take a while as you must delete them one at a time. Then you can reset the series or single recordings. Seems to work for some people. I am having the same problem and programs are disapearing one at a time. Good Luck
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this works to record progam you watching 1. press menu key 2. highlight DVR button by using either < or > key then press OK button 3. answer prompts
Do this to set up a recording in advance or a series recording 1. Hit the guide button 2. scroll thru channels until you find program you want to record 3. scrool over to red dot press OK button 4.you can the highlight red dot for one time recording or go down one to record every episode. make sure you check the settings for this program.
Hi. The information provided shows that tuner 2 isn't working at all on at least the selected channel. This could be a problem on just some channels with this tuner or possibly all channels. You can verify this by hitting the "SWAP" button on the remote to switch tuners while viewing a live program on a problem channel. If you choose the same channel for each tuner, I expect you will see program on one and "one moment please" or freezing or pixelation on the other. The confusion about recording comes about because of how the DCT6412 chooses which tuner to use for recording versus viewing. If you activate record on a channel you are watching, it will use that tuner. If you see it, it will record. For future or series recordings though it will automatically choose to use the alternate tuner so that it won't have to change your channel selection. Since there is no input signal detected on the other tuner, it will actually record but there will be nothing to see on play back. What causes this? It is probably that tuner 2 has failed. There is a slim chance that your cable signal coming in is either too strong or too weak but this is unlikely since the DCT6412 splits and then amplifies the cable input signal before distributing essentially equal signals to both tuners (the plug on coax adapter on the back feeds the cable signal to an AGC amplifier within the DCT6412 and then splits and distributes that output to both tuner inputs). You could check the OOB AGC level as described here http://www.cable-help.com/ but I think your problem is more likely that tuner 2 has gone bad. JM Belleville Ontario
If you cannot get it repaired, note that it has a 120GB disk-drive -- very small when compared to the latest model (500GB), and note that the disk-drive probably is approaching 10 years old -- doomed to "fail" soon. Replace it, and add an external-SATA "Expander" to add another 1000GB of storage of recordings.
When that happens its most likley you had a power outage and the box reset. Well kinda reset but not all the way. You can unplug the power and wait about 10sec and plug it back in and wait a few min to a few hours, and If that doesn't work get a new box.