Question about Dell 924 All-in-One InkJet Printer

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Paper jam in printer

Printer says their is a paper jam but its empty

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  • jae44 Feb 25, 2009

    My printer, Dell 924 photo printer, is outta warranty so I disassembled it, cleaned all the rollers, ran a piece of card stock through it forwards and backwards, turned it upside down shook it, reseated the encoder strip, every solution I found on the net basically: The printer still says "Clear the paper jam. Press the > to continue." , after reassembling the same as before. 95% sure there is nothing in any one of the rollers, there is no sign of physical damage to and gear, cogs, widgets, or springs. I was wondering if there is a sensor that could have just gone bad and which one (aka locate) or it is a software issue from Dell and can I download a fix for it ???

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Go here for the manual ("http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf") good luck!

Posted on Feb 28, 2009

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My 8400 shows that Tray 2 is empty when it is not empty, and that the printer is suffering a paper jam when it is not suffering a paper jam.


Remove the paper, and look inside where the paper goes, if you see dust bunnies, remove them, clean the area really good, then try again.

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The red light is blinking and it doesn't print.


There are actually some certain meaning on the red light and green light showing different information to user. The summaries are:
1) Green On, Red Off = Printer Ready.
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3) Green Fast-Flashing, Red Off = Printer off-line.
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9) Green Very-Slow-Flashing, Red Off = Printer in sleep mode.
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So what is your printer condition? Better know what is going on your printer so can solve the problem.

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1 Answer

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It appear from here that the exit sensor may be dirty and you can use canned air and blow it out.

You may also be missing the paper out sensor that is located at the bottom of the printer oposite of the paper tray when you pull it out. When the flag arm has fallin out, it will give a false paper jam error when the last sheet has printed from the tray, not knowing or detecting that the tray is now empty.

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1) Green On, Red Off = Printer Ready.
2) Green Fast-Flashing, Red Fast-Flashing = Printer warm up.
3) Green Fast-Flashing, Red Off = Printer off-line.
4) Green Slow-Flashing, Red Off = Processing Data.
5) Green Off, Red On = Cover Opened, Toner Empty or Developer Unit / Drum unit missing.
6) Green Off, Red Fast-Flashing = Paper Jam or waiting for jam reset.
7) Green Off, Red Slow-Flashing = Paper Empty or Paper tray is not inserted.
8) Green Off, Red Off = Printer power is off.
9) Green Very-Slow-Flashing, Red Off = Printer in sleep mode.
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So what is your printer condition? Better know what is going on your printer so can solve the problem

YBC (/\)

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There are actually some certain meaning on the red light and green light showing different information to user. The summaries are:
1) Green On, Red Off = Printer Ready.
2) Green Fast-Flashing, Red Fast-Flashing = Printer warm up.
3) Green Fast-Flashing, Red Off = Printer off-line.
4) Green Slow-Flashing, Red Off = Processing Data.
5) Green Off, Red On = Cover Opened, Toner Empty or Developer Unit / Drum unit missing.
6) Green Off, Red Fast-Flashing = Paper Jam or waiting for jam reset.
7) Green Off, Red Slow-Flashing = Paper Empty or Paper tray is not inserted.
8) Green Off, Red Off = Printer power is off.
9) Green Very-Slow-Flashing, Red Off = Printer in sleep mode.
10) Green (any condition above), Red Slow-Flashing = Toner low or paper empty.

So what is your printer condition? Better know what is going on your printer so can solve the problem.

YBC (/\)

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