This problem is caused by screws being loose or dropping off a limiting bracket on the left side of the oven behind the left outer wall. This bracket allows the front glass panel to remain OPEN, as required for broiling.
To correct this, first check to see that the two black screws facing forward, behind the left side of the front glass panel are tight. If not, tighten firmly, but be careful not to overtighten. If this fails to correct the problem, then follow this procedure.
Purchase 2- #4 x 1/2" SS Phillips Pan Head sheet metal screws at your favorite hardware store. Cost About $1
Unplug the oven and place on a flat work surface. Place a rubber mat or towel under the oven to prevent scratching.
Remove 2- #4 x 1/4" black phillips flat head screws on the left side of the front glass panel which screw into the black side panel. These are NOT the screws which hold the bracket, which face forward, but are adjacent to the bracket screws. Be sure to indentify the proper location of all screws for replacement.
Remove the 4- #4 x 3/8" SS phillips pan head screws at the bottom of the left side of the oven. Pry the metal tab of the back panel slightly off the bottom of the black side panel.
Remove the 3- #4 x 3/8" SS phillips pan head screws from the back panel which attaches to the left side black panel.
Carefully pry the bottom of the left black side panel up from the bottom of the oven until it is parallel to the top of the oven. It will seem hard to pry it upward as you are bending two SS tabs holding the black side panel to the SS top. It will come up easily once you get it started. When it is parallel to the top, slide the black side panel to the rear to remove it from the two SS tabs.
You should now see the limiting bracket at the front of the oven's left side. Remove the 2- black Phillips screws holding the bracket.
Slip the limiting bracket from the oven. Place on a wood block and with a chisel (or large common screw driver) and hammer, strike the screw holes on the bracket firmly once, so as to close the screw holes slightly.
(OPTIONAL) If available, using a rat tail file (or small flat file), at the crook of the spring lever, carefully increase the indent of the crook ever so slightly. This will allow the front glass panel to stop more definitely at the open point.
Remount the bracket using the 2- #4 x 1/2" SS Phillips Head sheet metal screws you bought. Tighten firmly, but do not overtighten. Check the front glass panel movement. It should have a definite stop to allow the panel to stay open approximately 1/2" for broiling and should close fully, easily.
Slide the left black side panel on to the SS tabs.
Pry the left side black panel down until it meet the bottom plate.
Replace the bottom screws.
Replace the 2- #4 x 1/4" black Phillips flat head screws at the left side of the front of the front glass panel which screw into the black side panel.
Take a wire hanger and bend (just with your bare hands, if you can) its plane on both shoulders creating a kind of a spring which will hold the door from above. (In my case, I baked a slightly too large a dish in my 16 lit. Kennedy toaster oven, after which the door, fruatratingly, would not shut up completely.)
Fantastic! Thank you. I followed those steps to remove the cover, very easy, perfect. But then instead of messing with the two existing screws holding the limiting bracket, I did something else. Noticing the bracket would "rock" left & right on its flimsy metal, and noticing it was only held down along one side, I drilled a hole closer to the bracket's middle and put a steel rivet through it. So now it is held to the front by two screws and a new rivet. Works great, hope it holds!
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After 3 years of perfect service, our toaster oven's door stop closing easily. After reading the internet and trying to contact Cuisinart for a solution I was stumped and frustrated. Someone on the internet mentioned using wd-40, but I didn't want the smell when I toasted! I try cleaning the metal arm that held the glass door using an alcohol pad and that actually helped a little! After thinking about something to lubricate the door are with that won't smell awful and hopefully won't catch fire -- I decided to try olive oil! I took a little, very little on a paper towel and rubbed the metal arm a few times -- It worked!!!!!!! The Door now closes with the greatest of ease! and doesn't smell awful when you toast, so far it has not caught fire. Give it a try! I love to give it 4 starts, but Cuisinart support didn't have a solution... I'm sure even if I suggest to them my fix that won't share the info, but use at your risk! I am certainly not responsible for any mishaps that may occur if try my fix, but worked for me.
I had same problem with my cuisinar 350 series broken door spring. After disassembly found a broken extension spring measuring about 3/16 dia.,by 6.5 inches long.Spring was broken about a third down. I lifted ,or bended a loop and a halve up from each broken section and joined the two sections together. lifting each loop of the spring is tricky at first, requires a small screwdriver to be inserted between loop to be lifted and then gently bent the loop with needlenose pliers.
Not knowing how to disassemble the unit I had a hard time assembling the unit back.
I would start by taking off the screws holding the front black backlite first, then the main cover.
The main stainless steel cover does not have to be removed completely, by just gently unbending
the cover I was able to access the spring for removal.
Lots of luck
This is not a defect - it is just how the unit operates. You can set it to Broil, and the top element should not come on. Make sure the wire rack is turned upside down so that it curves inward and try one more time.
Toaster switch does not stay down. I have to hold the switch down to get toast. The heating element works fine as does the oven. Can we fix the switch? Or, do you know someone to whom we can send it for repair? Thanks!
Its an on or off thing. No way to control the flow of electricity.
The elements are bigger than necessary to heat the unit quickly, the problem you have is a bad thing with food that burns easily but a good thing that makes these units come up to temp so quickly after turning on.
Unfortunately the only thing you can do is put more space between the element and your food or use aluminum foil (not suggested, its too close to the burners).
Eventually the contacks will fail (unless you are one of the lucky ones).