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I just switched my internet Server from Comcast to Verizon.I was told that the dedicated line I was using for my fax would also service the new Verizon Server. The fax( 2820) recieves incoming fax's but will not transmit outgoing fax's. I had Verizon check the line and it is in order. Is there something I need to switch on the Brother 2820 to accomodate the line to allow it to fax out.Thank you.

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Finally, I have the email that works with B800SE BROADBAND FAX. If you would like an email to test, please send me an email. One email is $12 only for one year.

Posted on Feb 24, 2009

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We recently switched our phone line carrier to Comcast. Since then, some of customers (but not all) cannot send faxes to us or receive faxes from us. Specifically, we can't communicate with ANY customer in...

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I have an mfc240c fax. i just changed to comcast and now i can only send and not receive. comcast says it's not their problem,and they don't work on fax machines. however, it was working just fine...

well, comcast is digital transmission whereas fax machines are analog. you can try to change the transmission mode/speed which sometimes helps. press "menu" "2" "0" "2", use your down/up arrows to change from "normal" to "basic", then press "menu" again to make setting take effect. press stop key once or twice to return to normal display. fax machines are only reliable on analog lines. so if problem persists, only option left is to have a dedicated analog line run for your fax.

hth and good luck,

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No matter what fax number I dial, I hear the cannot be reached as dialed message. I have one verizon phone line, with verizon DSL running off of the same line. My phone line is okay, because I can reach...

It is probably the same problem I just had with mine through Comcast. All I was getting was a not answered message no matter what number I dialed. I had the telephone line running through a surge surpressor that had one line running in and then two lines running out. I had been hooking up my fax through one of the two out lines. When I switched it to the main line and not through the surge protector everything worked fine.

So if you have any splitters or surge surpressors on your line - switch to the main line and see if your problems does away like mine did.

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I get calls all the time about fax issues. I work for Comcast and have guided people to the right answers about third party devices. We use a digital connection. Analog is a dying medium. Most calls are concerning HP and Brother but I know others fax machines have had problems too. The new HP machines have a digital setting. HP is aware of digital issues and can help you. It is unfortunate that old fax machines are not digital but a new fax is inexpensive if you wish to buy one. Analog takes up too much space. An example: Six digital television channels can fit in the same space (bandwidth) as one analog. That is why the FCC mandated the change. The same goes for phone lines. I Google almost every problem concerning fax machines and if you go past all the upset comments you will get to the comments that offer remedy. I also wanted everyone to know that a second, no frills fax line from Comcast is very inexpensive and our way of offering a dedicated fax line intead of a distinctive ring fax option.

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