I keep backing up pc onto external hdd. the system gave trouble and the quickest way to me was simply reload win. The files restore process went ok, but when I opened my documents, everything was encrypted Green. Now I cannot access anything. I use the normal windows incremental backup and some where along the line must have encrypted the files. I have spent pretty close to three months reading about this efs files and nothing seems to work. I also had a norton 360 account with remote backup for three computers, and they eanted me to purchase additional space. Instead i just sent everything to my external hdd. I tried to restore from the norton account, but no success. When norton asked that I purchase additional storage, I just routed the backup to the external hdd. Even this refused to restore the files. I just got fed up and started all over. Rawle_m
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Re: Unable to access my documents after reload winxp
Just about anytime you do an install and not burn the data to disc, that happen. Not always but most often.
That data is lost as far as I know. I did same thing and lost 200 movies.
I now burn everything to disc.
Sorry about the news....
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The HDD is on its way out. save all your data to an external HDD plus the drivers in win 32, so you can use them when you reload the operating system.
Replace the HDD and reload the operating system.
You could try disk check and try and repair bad blocks but in my experience a disk change is the only long term solution.
Sorry I couldn’t be more positive but I hope this helps you make a decision before it's to late and you lose all your data.
If you have important files on the drive I would suggest removing the drive from the system, placing the drive in an external inclosure (or you could hook it up direct to another desktop as a slave drive) then backup your personal documents.
After confirming that all the documents have been saved I would then format and reinstall the operating system and programs and finally copy all the old files back onto the drive.
Let me know if you have any questions or need specifics.
Hi, I understand that's a big problem for you. I'll suggest you to remove your HDD & place it in another PC (or in an external HDD casing) having a very good updated Anti-virus such as kaspersky/Mcafee etc & have your disk scanned. After removal of trojan, go to my computer/select your HDD/properties/tools & perform checkdisk & here you can also check for bad sectors. Am sure by using this method, you can easily trick the trojan as it doesn't sit in the other system. I have tried it a couple of times & it worked fine! Well it'll be ok, keep cool. Waiting for your vote to help us help you!
buy yourself a new hdd (you can never have too much storage)... replace the one in there with it... reload windows onto the new hdd... you can then put your old hdd back in and save any files you really needed before formating... it my experience if you're careful the virus (if that what it is will not be able to cause trouble on the slave disc)
Sounds like your hard drive failed. Memory is cheap, so it's not an expensive fix and easy to do yourself with minimal skills. Once you open the case, there should be 4 screws holding the HDD in place, one fat ribbon type cable and one connector with 3 or 4 wires (power). You can just pop a new HDD in and reconnect and use your software disks to reload the operating system. Most computer repair shops can get the data off of your old drive and load it onto your new one.
By the way, you wouldn't happen to be a Limewire user would you? There seems to be a new trend connecting HDD failure and Limewire use. This is not yet proven but being investigated. It is likely not Limewire, but malware attached to downloaded media.
Just copy any wanted documents (pictures, music, videos, etc.) onto your external hdd. As far as Norton or any other programs, you will need to reinstall these after the restore. After you reinstall the os just copy your things from the external hdd to the appropriate folders.
richard..you gotta be more specific if you expect to have an answer that can help.
is access slow?.. difragment the hdd.
if you want to run diagnosis on the status of the harddrive go to the manufacturer's website and look for diagnosis tool... make sure you use the one for the manufacturer of the hdd
is it a internal hdd or external?.. please give more details.