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Unable to access my documents after reload winxp

I keep backing up pc onto external hdd. the system gave trouble and the quickest way to me was simply reload win. The files restore process went ok, but when I opened my documents, everything was encrypted Green. Now I cannot access anything. I use the normal windows incremental backup and some where along the line must have encrypted the files. I have spent pretty close to three months reading about this efs files and nothing seems to work. I also had a norton 360 account with remote backup for three computers, and they eanted me to purchase additional space. Instead i just sent everything to my external hdd. I tried to restore from the norton account, but no success. When norton asked that I purchase additional storage, I just routed the backup to the external hdd. Even this refused to restore the files.
I just got fed up and started all over.

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  • rawle_m Feb 24, 2009

    Hey GmanJoe
    I do not have any guest accounts. It is my personal pc.

  • rawle_m Feb 24, 2009

    hey GmanJoe
    I have already tried that and not works. MS did a nice job at encryption and it requires the certificate to access the site. I located some from the backups and re imported into certificates manger without success..But there has to be a 'Master Key' knocking around that is kept in a buried treasure chest.

  • GmanJoe May 11, 2010

    The reason I asked is because I thought maybe you no longer have permission to see the files on the external drive. Try this,

    open my computer

    click on tools up at the top

    then click Folder Options

    click the View tab at the top

    in the scroll box, scroll to the bottom and uncheck Use Simple File Sharing.

    click ok

    If it gives you a message just click yes or ok

    In the My Computer window,

    right click on the external drive and then click properties

    click the Security tab at the top

    in the bottom right, click the Advanced button

    click the Owner tab

    in the white box in the middle you will see a group called Administrators (will have 2 little heads next to it) and you may see a name listed here also (one little head next to it)

    click the name so it is highlighted, and then check the box that says Replace Owner On Subcontainers And Objects

    then click ok. It may ask if your sure just say ok. it will then show a progess bar replacing the permissions on the files. depending on how much data you have this process could take quite some time. DONT CANCEL IT once you start, let it finish and then see if you can get your files.

  • GmanJoe May 11, 2010

    Do you know what user was logged in to the pc when the backup occured?

  • Norton Technical support

    Yes. One of the features of Norton’s Online Backup is that it provides Government-grade Encryption which is 256-bit SSL encryption while your files are being sent over the Internet, and 256-bit AES “government-grade” encryption while your files are stored on Symantec’s secured servers.Visit & Call our Toll-Free Norton Antivirus Tech Support Number 1-800-589-0948



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Just about anytime you do an install and not burn the data to disc, that happen. Not always but most often.
That data is lost as far as I know. I did same thing and lost 200 movies.
I now burn everything to disc.
Sorry about the news....

Posted on Feb 23, 2009


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