Question about Ricoh Aficio 2015 Copier

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Changed email hosting, now scan to email does not work

We have a Ricoh Aficio 2015. We use it quite a bit for scanning docs to email addresses. We recently changed our web and email hosting company (IP change also). The email (mailbox) addresses have not changed, but the host has.

Since this change... the scanned documents never make it to the email address. When I try sending to other email addresses like my Gmail account everything works.

Read the Operating Instruction book of rthe machine, but to no avail.

Any help appreciated,
Thank you,
Steven Banks

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1 Answer

I'm confused. Are you saying that the programmed addresses don't work, but if you manually enter an address you can send?
Was your Gmail ( or another Gmail) account formerly the account to which the machine's settings were associated?
In order to use the scan to email, whatever settings have changed in your main email account, for example: username, password, SMTP & POP servers, etc, must be changed to match.
I am prettty sure you may have some difficulty, however if your new host uses Email encryption (SSL) , because I don't think that machine is compatible, so you may have to (somehow) configure an extra email account within your Outlook, or whatever you use that does not require authentication.

Posted on Feb 23, 2009

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