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Dell Inspiron E1405 reboots suddenly

Did diagnostic testing through the startup screen and system shuts down during one of the last few tests left to perform. Will often reboot suddenly even if I'm only surfing one web page or working with a notepad document. Have been through the troubleshooting steps on Dell with no help. It's not an upgrade I need....bios is current. Could it be RAM, or something more expensive??
Thank you in advance for your assistance.

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  • Anonymous Feb 27, 2009

    It was the memory test in the Dell diagnostics that was running....it's preloaded on this machine and is an option on the screen that follows pressing F12 on boot-up.....specifically WHICH memory test I don't recall. The troubleshooting with Dell was through their automated question/solution wizard on their site. It had me try checking for updates to the bios and answer questions regarding the shut downs/restarts. Never did they recommend removing components. I WAS able to run disk cleanup and disk defrag with no issues.....something that has been hanging every time I attempted to do either one for the last month or so. I've cleaned all the vents, reseated the RAM and checked the windows system event log for any clues also... all with no luck. It restarted again on me last night. I think I'll check the vid card manufacturers web site next to look for an updated driver. Any other ideas I could try??

    Thanks,

    Jaime

  • jaime4jesus2 Feb 27, 2009

    proton: Sorry for thinking I was logged in when posting the above reply!

    Jaime

  • jaime4jesus2 Apr 16, 2009

    Yep. You were right! After more troubleshooting, replacing the RAM, scanning for malware again, uninstalling a few questionable new programs, checking for dust & debris once more, etc....I decided to download Sensorview and monitor the CPU temp. Though I know the fan is working (verified it with the pre-installed Dell Utility) and my system didn't "feel" hot, I was curious. Well, the temp spikes up to 70C very quickly upon doing ANYTHING more than an idle! I get a warning about it, then moments later it reboots (there's a set temp for the system to reboot in the BIOS, which is not user-defined or changeable). I bought some Arctic Silver and, after a thorough cleaning of the cooling assembly and heatsink, applied it and have had no improvement with the temp. I'm waiting for a replacement CPU now and will try that as one last ditch effort, but I'm thinking that the high temps that the system has obviously been experiencing over the several weeks that I've been troubleshooting this problem have permanently damaged something beyond my ability or bank account to repair.

    I never did install SP3, as I didn't want MORE issues to deal with and felt that it wasn't going to help my particular problem. Note that I never had a BSOD appear and the auto restart has been unchecked all along. The Dell Utility didn't report any problems and all tests pass if they are done after the system has been off and cooled down; but it reboots during the tests if not (makes sense). Furthermore, I've discovered that most fan monitoring programs out there don't work on Dell's proprietary laptops, so keeping track of or changing things like fan speeds in Windows is almost impossible. I located one program that claims it can work on my laptop, but I haven't tried it yet.

    That's it so far. I'll post a final update after I replace the CPU, but I don't have high hopes about it resolving the problem and fear the worst.

    Thanks for all the help.

    Jaime

  • Mandeep  Singh
    Mandeep Singh May 11, 2010

    Hi,

    The most likely culprit in your case, could be a bad memory card or a bad harddrive . As you said the system restarted when you were running the diagnostics on the computer.If you could tell me which diagnostics were runniing when the system restarted. Second, you mentioned you have alreay trouble shot with dell technicians , did they make you remove any components from the computer?





    Thanks

    proton

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This could be a heating issue, make sure the fan is running and that it is dust free.
Good Luck.

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