Question about Bernina Bernette 75

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Bernette65 Do I have a lemon model?

Took the first one back to store, could not change needle to a different size. Had never sewn on it. Staff tried to get old needle out, could not, gave me a new machine. They tested the new machine, sold me an oil to pour on needle to get out of 2nd machine! Took it home, now this machine has lousy tension, thread jambs up. I have read, re-read and re-read the manual. Changed to expensive thread, etc, etc. I am trying to sew on 100% cotton. Is this machine garbage. Very disheartening and a waste of money. What do you think?

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Certainly a Bernette is a cheaper model than a real Bernina. But you should expect it to work properly. If they cannot hand you one that they have checked out and sewn with first then you should ask for reimbursement. This is just poor customer service to begin with. Really I very seldom see them for repairs. Take it in with you and they should sit down and show you whats wrong.
Rick

Posted on Apr 21, 2009

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