Took the first one back to store, could not change needle to a different size. Had never sewn on it. Staff tried to get old needle out, could not, gave me a new machine. They tested the new machine, sold me an oil to pour on needle to get out of 2nd machine! Took it home, now this machine has lousy tension, thread jambs up. I have read, re-read and re-read the manual. Changed to expensive thread, etc, etc. I am trying to sew on 100% cotton. Is this machine garbage. Very disheartening and a waste of money. What do you think?
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Re: Bernette65 Do I have a lemon model?
Certainly a Bernette is a cheaper model than a real Bernina. But you should expect it to work properly. If they cannot hand you one that they have checked out and sewn with first then you should ask for reimbursement. This is just poor customer service to begin with. Really I very seldom see them for repairs. Take it in with you and they should sit down and show you whats wrong.
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if you have verified the needle is the right one for the machine model and in correctly (long groove the correct direction), that the bobbin is wound and in the case correctly, try a different material and/or thread. If the problem persists, take the machine to a better mechanic/shop. It sounds like it is out of sync. (hook rotation to needle throw).
Most of the time it is because the needle was inserted with the flat side facing you instead of away from you. And for the heck of it, put in a different needle, there may have been a burr or some defect on your new needle. Other than that, it could be your timing.
With any stitch problem, always a good idea to re-thread the machine - top and bobbin also - making sure the threads go into their correct tension areas. The next best stand-by "cure-all" is to replace the needle. Use one appropriate to the project being sewn. There are different size needles for finer through to heavy materials, and different needle types for lingerie fabric, regular cotton, denim, stretch etc.
- Re-thread your machine. It may be threaded incorrectly (backwards).
- Raise your feed dogs if your machine has this feature.
- When you start to sew a seam, hold the upper and bobbin thread tails. Hold them back and out of the way as you sew your first couple of stitches. This will keep them from getting caught in your machine.
- Reinsert your needle and make sure it goes all the way into the holder and that it’s positioned correctly – usually with the flat side away from the bobbin, but consult your machine’s manual to be sure.
- Change your needle, it may be blunt, bent, or otherwise damaged.
- Your fabric may require a different needle. Generally, heavier fabrics require larger needles and thinner fabrics, smaller needles. You may also need a larger needle if you’re sewing through many layers of fabric. And make sure to use a ballpoint needle for knit fabrics and a sharp needle for woven (or a universal needle for either). Make sure your needle is appropriate for the type of thread you’re using.
- Adjust the pressure of your pressure foot. It may be too light for your fabric.
- Change your thread. If your upper thread and bobbin threads are different types, try using the same thread for both. And use a good quality, brand name thread.
- Adjust your thread tension, It may be too tight or too loose.
- Change your needle plate. Try switching to a needle plate with a smaller hole (a straight stitch needle plate).
Important Note: After changing your needle plate, check to make sure your needle aligns perfectly with the smaller hole before starting to sew. A misaligned needle could hit the plate and break, which could be dangerous. And make sure to change your needle plate back for zigzag and other wide stitches.
The tensions must match ie. top tension =bottom tension. If the material is not sewn together tightly, that means the tensions are mismatched. Sewing machines will sew whenever the top and bottom tensions are equal (be it very tight or very loose).
We usually advise the customer to not touch the bobbin case tension. When that is not changed, all tension adjustments can be made from the top tension above the needle.
It appears that one of the two tensions (top or bottom) is much tighter then the other. I would reset the tensions to how they came, if you are unfamiliar with sewing machines this may take a little bit of experimenting until you get it back to a standard quality stitch.
The other option would be bring it to a sewing tech. A good mechanic should be able to adjust the machine and your tensions to your fabric (and recommend needle size for your thread/materials) in about an hour.
Try another authorized Husqvarna Viking dealer. Sounds like the hook/needle timing is off or the hook height. Or you could ask them to ship it back to Viking for them to do the repair. Check the Husqvarna Viking website for another dealer closest to you. You also might want to report the company to Viking. They do have to adhere to certain standards in order to keep their dealership.