According to the authorized serviceman, there is a design flaw that causes the machine to shred materials that have a nap, such as towels, socks, sweatshirts, etc. When we had the machine for only one month, we needed to have the pump replaced; the serviceman at that time said we needed to wash these types of fabrics on gentle cycle or the pump would keep going bad and the machine wouldn't empty the water out.
This is a whirlpool calypso washer GVM9959KQ2. It was manufactured in 2005, and we bought it new in 2006. We were not aware of the class action suit at the time. Whirlpool only offered a 10% discount on a new Calypso (which we certainly don't want). The extended warranty plan we purchased won't do anything because it's a product defect.
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Re: Machine ruins towels, socks, etc.
That washer was one of whirlpools biggest flops. sorry to hear you got stuck with one. I do not know where you live, but here in maine the state has an implied warranty that cover all major purchases for 5 years. check with the state to see if they can help good luck
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The machine is not emptying properly for some reason. All washing machines are designed never to spin whilst full of water. The default is either to pause indefinitely or reset the program. It's odd that the machine is fine when empty though.
I would still do the following before calling out a repair company. Check that it isn't blocked or partially blocked. If the machine has a service panel at the base then it might have a round filter dial that when turned comes out of the machine (plus old baby socks, coins etc). Make sure to grab loads of old towels and put them around the base of the machine before doing this. The machine might have several litres of water or more still in it. If you can see water inside the machine then you will need a lot of towels when unblocking the filter... you have been warned ;) Get a well insured friend to do it otherwise :D
Make sure that the grey waste hose at the back of the machine is not trapped.
Make sure that the grey waste hose is not higher than the machine or pushed too far into the drain pipe. This can cause water to back up into the machine and complicate matters.
The machine might have a coin lodged in the pump or something similar. Listen for any rattles when it is emptying. You should at least hear a churning sound coming from the pump.
Give the door a push in case the lock is faulty and the clothing is pushing outward causing the lock to break a circuit.
Check that both Hot and Cold water are actually going into the machine. If you have turned the Hot off at the wall and the machine has an economy mode then it is waiting for hot water.
What you probably have is a build-up of scrud in the machine as a result of an interaction between the fabric softener and the detergent. This flakes off and marks the clothing.
Buy a commercially available cleaner for your machine for this purpose of do one or two cycles using a bottle of white vinegar in the tub without detergent. Clean the machine out doing another cycle using baking soda directly in the drum. Repeat this process if there are still any indications of scrud.
Take care that you use the correct amount of detergent in your machine according to load and water level and do a cleaning run about every 25 wash cycles to clear away any excess detergent that was not caught by the rinse. If your washing is getting holed, it could be because of incorrect use of chlorine bleach being poured directly onto clothing, unfastened buckles and zippers in the wash, ribs and tears and broken threads in the materials and overloading the washer. Degradation of the fabrics could also be a contributing factor.
There has been many reports of complaints regarding this problem and it was found out that the gray spots on white clothing are caused by the fabric softener. The Kenmore Elite is a "highly efficient" machine that it uses very minimal amount water when washing and rinsing. The minimal use of water results in the fabric softener not being diluted completely and eventually makes gray spots on white clothing. The ridiculous solution to this problem, as Sears "advised" is not using fabric softener for white clothing. But you may also try putting the fabric softener in a small plastic bowl just enough to hold it and place it inside the machine prior to the final rinse. Using only the suggested amount of detergent and avoiding the use of detergent powder with speckles reduces the possibility spot occurrences in your while clothing.
When the drum gets unbalanced more often then not, there's a few things to check: 1. Check to make sure your machine is level. Check level from side to side and also front to back. The machine has leveling feet to adjust. Make sure they are all in firm contact with the floor when leveled. 2. Wash items that are alike in material. In other words, wash towels with towels, shirts with shirts, etc. If you wash a load of shirts with a towel, it will have a tendency to get unbalanced quickly. 3. Avoid over-stuffing the machine and washing under sized loads. Both of these scenarios will cause a tendency to go out of balance on the spin. This will solve 75-80% of unbalance issues. Let me know how it goes..
Hi, It sounds like the pump is plugged up. Remove the front lower panel and locate the pump. The pump has an access cap that you wil need to remove. You will need to lower the drain hose into a bucket or try and remove the water with a wet/dry vacc before removing the pump cap. (You will get wet)
Once you can remove the pump access cap, clean the filter out and check inside the impeller opening to see if it has any lint plugging it.
Please let me know if I have helped you at all or if I can assist you further,
My washer ruined 2 king sheets 3 shirts and brand new jogging suit, so I know what you mean! The rubber gasket ...it had 2 metal bands..one on the inside which is a wide one and a small thin one on the outside of the gasket. You really can't see the wide one unless it has started to slipped off or break. or by taking the ting one off,..my wide band came loose which caused the screw to be exposed just enough for something to catch on it, tearing the material, it kept wrapping around and around untili eventually the band came completely off. I hope this helps.
Metal inside washer drum may be faulty and causing tearing of clothes (run your finger around the inside when empty and you will feel where it snags). Had same problem, only got worse and ruined many expensive t-shirts! Replacement of drum is required and is extremely costly if not under warranty!