Question about Alpine Air XL-15 Air Purifier

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How long plates last

How long are plates in X15 good for when do I know when to get new ones.t

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Hi allenwils632,

The plates can be used as long as they aren't broken, and as long as you don't get an high-voltage arcing "burn-through" - - where you let it get so dirty that the high-voltage plasma discharge ends up burning a hole in the plate. If you take good care of them, clean them regularly and make sure they are bone-dry before putting them back in operation, you can use them indefinitely.

The new white porcelain ones are a bit more durable than the older glass plates. But I have both that I use.

If I can be of further assistance, or if you have questions about any of my response(s), please let me know before rating me.

If this solves the issue, please rate it accordingly. My goal is to earn a "FixYa" rating from everyone I help.

Thanks for using,


Posted on Feb 26, 2009


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How long do Ecoquest purifier plates last?

The "Replace Plate" message comes on for more than just the plate. Is the fan still running when it displays (Replace Plate"? The squeaking noise would be coming from the fan. I don't know what all it works for. It does display when the plate contacts are dirty, when a wire to the plates is loose or corroded, when the bulb is bad or loose and when the ozone generator quits. I have encountered all of those. Plates should last a couple of years, depending what's going on in the indoor environment. Before you go any farther, call (336) 499-2505 - they give away information and will help you solve your specific problem.

Jun 11, 2012 | Ecoquest Fresh Air Air Purifier

2 Answers

I just replaced the ozone plate in my Eco-quest and it still says i need a new plate

Hopefully, this is a very simple fix!
1) On the front of the machine, in between the manual controls on the right side, there is a tiny button that says "reset." While the machine is running, push that button. Then turn the machine OFF completely and leave it for a minute or two. Reactivate the machine, and the "new plate" message should disappear. This is most often the problem.
2) If it still doesn't disappear, it may mean that the plate is probably not inserted correctly. Unplug the machine. Remove the back guard and screen. Make sure the plate is fully inserted in the little grooves, both top and bottom, and that the pressure fingers are pressing firmly on the screen portion on both sides. Reassemble the machine and the problem should be resolved.
3) Last possiblity, if #2 doesn't work: The plate may be broken or corrupted in some way. Inspect it carefully for any cracks, broken screen, loose mucilage, discoloration, scorching, etc. If you find anything wrong, it must be replaced by a new one. If nothing looks broken, wash it in 1:1 solution of PLAIN ammonia/water, scrub with soft toothbrush or veggie brush, rinse well, blow dry. DO NOT USE any cloth or paper to dry it! Avoid touching the screen with fingers. Reinsert and try the machine.
4) If the readout still does not respond and change, you'll need help from Vollara (EcoQuest new name) customer service 800-989-2299.

Feb 12, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

880 alpine air (2) on upper level one in kitchen and one in laundry room. Question: I clean the purifiers about once per month and the problem is that there is no clean air smell any longer. They are...

The transformer may be burned out. This supplies the power to the contact points which send current through the plates. You can try ordering new plates, just to see if yours are just plain worn out! You're doing the right thing, by using ammonia/water, but they aren't made to last forever! Call Vollara (new name for EcoQuest) at 800-989-2299. Use #16618 if you're no longer in touch with the registered distributor who sold you the machines. If you still detect no clean air amell, the machines need a part which the company no longer handles. And they no longer manufacture the 880 or Breeze, which was its upgrade. Customer service will explain your options.

Jan 21, 2011 | Ecoquest Living Air Classic Air Purifier

1 Answer

I was doing cleaning and maintance on my fresh air unit, I noticed the red wire was no longer connected to clip that powers ac to ozone plate. I trimmed red wire till burned part was gone got good wire...

Congratulations! You did better than many dealers!

Hopefully, the answer to your problem is far easier than replacing the clip!

On the right side of the front panel, among the manual controls, there is a tiny little "reset" button. While the machine is running, press that button.

Then, turn the machine completely off for a few minutes, and then power it up again. Hopefully, that will take care of the message.

If not, inspect the plate. Are there any defects or lint particles? Check the placement of the plate. Is it inserted in the tracks, both top and bottom? Are the metal contact fingers pressing firmly on the metal screen portion of the plate?

If this still doesn't take care of the message, there is something wrong with the wiring, plate, or contacts, or the computer is malfunctioning! Call Vollara (new name for EcoQuest) customer service 800-989-2299 and ask for repairs. Someone there may also have suggestions, before you go to the trouble of sending in the machine. Use #16618 if you need a referral number.

Jan 13, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

Alpine air filter X15 not coming on, what could be wrong

I would check the line fuse located near the power cord. The other thing would be the safety switch. Make sure the clip on the lint filter is making contact witht the safety switch.

Dec 07, 2010 | Alpine Air XL-15 Air Purifier

1 Answer

I have 2 Ecoquest Fresh Air purifiers located in oposite ends of my basement. One in my work shop area (approx 28x32) and the other in my finished basement area (approx 28x50). The reason I chose this...

Hi Ed,

You should also clean the contacts points that touch the plates with the amonia and water solution. Use a brush and to remove any deposits on those contacts. Also the purification plates will not work if they are still damp when they are put into the machine. They must be completely dry in order to work. Use a hair dryer to dry off any water on the metal grid or allow them to dry for 24 hours. Hopefully that should get your plates going again.

In regards to when you should replace the plates. As long has the plate material is not cracked and you can clean the metal grids to a shine they should be good. But they should be able to last several years with good maintenance.

The RCI cells should be replaced every 3 years or when the machine displays "Replace RCI" message.

Hope this helps you.

Dec 04, 2010 | Ecoquest Fresh Air Air Purifier

1 Answer

The Living Air O3 purifyer has stopped producing the purified air. The contact panels (2) have been clean as well has the entire unit on the inside. Fan runs and the little orange light is on in the...

Wow, the purifying plates have been is use for over 8 years! I think that your problem, try a new set of plates. You can contact the company at 800 989 2299 to order some new ones. Or you can email me stevelam at ecobusiness dot com and I can help you get some plates. Hope this helps.

Jun 17, 2010 | Ecoquest Living Air Classic Air Purifier

4 Answers

I just purchased a used Alpine Air XL-15 from ebay that was listed "AS IS" because it didn't have the "3" ozone plates required for it to run. I have properly placed the new plates that I bought and the...

Also check the Fuse. Its on the back of the unit. Press in and turn to remove it. You may be able to just do a visual check and see if the fuse it is still good. however you may want to test it for continuity with a Multi-meter.

Mar 06, 2010 | Alpine Air XL-15 Air Purifier

1 Answer

Install Plate Displayed

Call toll free 1-877-710-0057 and they will gladly help you.

Jun 03, 2009 | Ecoquest Fresh Air Air Purifier

2 Answers

I have an Alpine Living Air XL15 which doesn't produce ozone . It has new plates but I,m told the plates should glow or sizzle. Can you tell me what the voltage should be at the grid plates. I had the...

The plates should not glow, but on High, you should hear a buzzing sound. But, you should also smell the ozone. I've only worked on two, but the reason they both didn't work was that the connectors on the wires leading to the plates were corroded beyond use. The top connector was the worst. Cutting them off and installing new ones solved the problem. Also, when you clean it, always clean the contacts where they touch the plates with alcohol. Look at the plates to see if they have more than one spot of glue around the center of the plate. (both sides) If so, they will be less noisy than older ones. Hint - Replace the plates when the glue on them turns dark brown.

Apr 01, 2009 | Alpine Air XL-15 Air Purifier

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