Question about HP Photosmart M425 Digital Camera

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Camera wont upload videos

HP Photosmart M425 will record and playback video's but once uploaded they will not playback on the PC. I can watch videos on the PC, just not uploaded from my camera. I've tried this on another PC and the same issue. So the problem is with the camera. Hmmm what else. Oh, it just stopped one day. It was working when I baught it, but about a year later, it just won't upload the videos anymore.

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  • Sean Foley Feb 23, 2009

    Sorry Rob, I don't think you really understand what I was getting at. Yes the computer recognizes the camera, the problem is, the PC just plays back a black screen, with volume. Pictures seem to work fine.

  • Sean Foley Feb 24, 2009

    I've sort of figured the problem out now. It seems to be a problem with Windows Media Player. The video will play when uploaded to a website, or played on something other than WMP. Is there some sort of plug-in I need to obtain in order to play .AVI files using WMP?

  • Sean Foley Feb 24, 2009

    I would change it if I knew how.

  • lavada7 Mar 17, 2009

    When I record a video on my camera it and load it on my computer it is a black screen but I can hear the sound. The video plays fine on the camera just not when uploaded to the computer. It used to work just fine and I have uploaded several video's but then one day it just stopped ...the picture part anyway..what do I do?


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Hi there. I would like to help you.

Turn the camera off and connect the usb cable between the camera and the pc. Turn the camera on. Go to My Computer on your pc. Do you see the camera as one of the drives in the list? If not, do this:
Turn the camera off and disconnect it from the pc, and turn it back on.
While in live view, hit the menu/ok button.
Scroll to the right to the the icon with the wrench (set up menu).
Scroll down to usb configuration and press the menu/ok button.
Highlight Disk Drive, then press the menu/ok button.
Turn the camera back off, and reconnect it to the pc.
Turn the camera back on.
You should now see it as a drive. Open the folder and find a video you recorded and try to play it.
Let me know if this works for you. You can leave a comment and we'll get it worked out. If it does work, feel free to rate this solution a fixya.


Posted on Feb 23, 2009

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  • Rob
    Rob Feb 23, 2009

    Oh, okay. Sorry for the misunderstanding. I thought it was a problem up loading your videos to the pc. Well, I'll stay with you if you want to try and work it out.

    Hmmm. My next thing to troubleshoot would be your video card/driver. You said it didn't work on another computer as well.

    Does your computer have a separate video card, or is it a chip on your motherboard? Either way, Make sure your video driver is up to date and let me know in a comment.


  • Rob
    Rob Feb 24, 2009

    How about that, it wasn't about uploading your videos at all. Windows Media Player will play .avi files, but you have to download a 3rd party codec and install it in order to play it. You can find them all over the web. Here is a link to one that works for alot of people:

    Download and install the full version and it will enable you to play pretty much anything.

    Good job troubleshooting. If you won't mind, you can change rating for my answer to a fixya. Let me know how it goes with a comment, and thanks for coming to FixYa.


  • Rob
    Rob Feb 24, 2009

    I appreciate the thought. If you ever need anymore help with anything, usually our experts either know it, or can figure it out.




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Thank you Rob. Your solution solved my problem! I can now download my videos from the M425 camera I have and view them on my computer. Way to go and thank you very much!
Kim in CA

Posted on Apr 16, 2009

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