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Cannot log-in to Fixya

I cannot log into Fixya
When I try to log in, it says
''The nickname/email or password you
provided does not match our records''
Yet when I have my password sent to my e-mail, it gives me a new password, I try to use the new password, and I get the same problem.

I've had to create a second account to get on (this one) Also, when I try to log-in to fixya experts chat, it says my user name/password is incorrect, yet I know they are not.

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  • 1 more comment 
  • Sean Foley Feb 23, 2009

    I did not get the e-mail because I used the wrong e-mail to sign up! I've changed it in my profile, feel free to e-mail me again. Thanks for your help!

  • Erna Sims
    Erna Sims Jan 24, 2014

    Erna Sims - I did receive any answer as to why I never received your email resetting my password. My email address that you have is correct. What is the problem?

  • Anonymous Mar 19, 2014

    The T V stopped mainstreaming Netflix on my one T V. I would like to mainstream Netflix on my second T V.

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  • 155 Answers

Hi Lazaruselite, I'm sorry about the inconvenience. I am about to email you at the address you used to create this username. Please feel free to contact our Support Team directly at: http://www.fixya.com/contact

Posted on Feb 23, 2009

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6ya6ya
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Posted on Jan 02, 2017

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Absolutely! Simply make sure to change the email address you use on FixYa to match the primary email address you use on Facebook. (The passwords do not need to be the same).
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3_14_2012_8_29_26_pm.png
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What you do now, refer to the alternative e-mail you used to open up this one.
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I have just heard from you people. I DO NOT want to pay for any advise and I cannot respond to your email because THAT is the problem. DO NOT, repeat, DO NOT do anything that is fee based. Joanna...


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How do you change your FixYa nickname? In the confirmation email I got it said: "Click here to login and change your nickname and password to something that you can remember" but it doesn't...


Hello,

I would suggest sending an email to lauren@fixya.com and see if she can make the change for you. Lauren is the Community Manager and is THE person to get in touch with if you cannot find an answer on the FAQ page.

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If you do not remember the email address registered on your account, PayPal will need to verify your identity by asking you a few questions. For security reasons, all the information you provide must match your PayPal account in order for us to reveal your email address.

To recover your email address, follow these steps:
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Even if you no longer have access to the email address, you must still enter this address to log in to your PayPal account as this is how the PayPal system recognises you. After you log in, you can change the email address then use the new one when you next log in to your account.
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If you do not remember the email address registered on your account, PayPal will need to verify your identity by asking you a few questions. For security reasons, all the information you provide must match your PayPal account in order for us to reveal your email address.

To recover your email address, follow these steps:
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If you have forgotten your password, click the ‘password’ link under the ‘Log In’ button and follow the instructions.


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