I cannot log into Fixya When I try to log in, it says ''The nickname/email or password you provided does not match our records'' Yet when I have my password sent to my e-mail, it gives me a new password, I try to use the new password, and I get the same problem.
I've had to create a second account to get on (this one) Also, when I try to log-in to fixya experts chat, it says my user name/password is incorrect, yet I know they are not.
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Re: Cannot log-in to Fixya
I'm sorry about the inconvenience. I am about to email you at the address you used to create this username.
Please feel free to contact our Support Team directly at: http://www.fixya.com/contact
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On Facebook website, click on "Forgot Password" link. Then provide the email address that you are using as log on username. Go to your email and check for the message sent by facebook. It contains your credentials, like the username and password.
Try to recover your account. Follow the steps. You will have to provide them the email address with you are trying to log in. They will send you a validation code, which you need to enter in the next form that will be on your screen. After that, your account is unblocked and you will be able to set a new password.
If you have further questions or need further assistance in order to recover your account, just leave a comment.
Thank you for using FixYa.
No problem, you can still log in to your facebook account, If you've forgotten your password, just click "Forgot your password"? and follow the instructions, no need to provide your date of birth. An email with the password reset link will be sent to your email address.
I would suggest sending an email to email@example.com and see if she can make the change for you. Lauren is the Community Manager and is THE person to get in touch with if you cannot find an answer on the FAQ page.
BTW, you can still rate this post. Thanks! Welcome to Fixya.